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Alpen Resort & Spa | Hotel in Zermatt

| 9.2 (2313 Reviews) |   Pet Friendly  6 Bathrooms  21 Guests
Zermatt Hotel | Alpen Resort & Spa

Hotel in Zermatt

Located close to the ski elevators in Zermatt, Alpen Resort & Spa features a restaurant, and spacious rooms with cable TV. WiFi in the entire building and transport from Zermatt Train Station from 07:00 o'clock to 21:00 o'clock are both offered for free. There is also an outdoor tennis court on site . Swiss cuisine and a selection of wines are served in the Matterhorn Restaurant. All rooms come with a mini-bar and tea and coffee making facilities. Private bathrooms include a hairdryer, bathrobes and slippers. Guests can also make use of a ski storage room with a ski boot dryer and personal ski lockers. An Internet corner is available in the lobby. There is a Grill restaurant "Hornox" for meat and vegan dishes.

Alpen Resort & Spa is located in Zermatt.

This 56 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Guest Services, Pool, and several others. This is a 4 star rated property and has over 2313 reviews with the average score of 9.2 . Coming to Zermatt and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 56 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Zermatt. These details are authentic, as they are provided by our partner, booking.com.

This Alpen Resort & Spa in Zermatt is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Alpen Resort & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Parking
  • Pet Friendly
  • Pool
  • Designated Smoking Area
  • View
  • Private Pool
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • EV Charge Station
  • Sports/Activities
  • Skiing
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Pet Policy Pets are allowed and charges may apply.
Other Policy Please note that zermatt is a car-free village. you can park your car in täsch (indoor parking) and continue to zermatt by train or taxi, alpen resort hotel offers transfers from zermatt train station to the hotel free of charge daily from 07:00 until 21:00, please note that the rate for an extra bed includes breakfast, when booking 5 rooms or more, different policies and additional supplements may apply.swimming pool: closed from mon, nov 2, 2026 until fri, nov 6, 2026, swimming pool: closed from mon, nov 2, 2026 until fri, nov 6, 2026, spa/wellness center is closed from 2026-11-06 until 2026-11-02, sauna is closed from 2026-11-06 until 2026-11-02, fitness center is closed from 2026-11-06 until 2026-11-02, hot tub/jacuzzi is closed from 2026-11-06 until 2026-11-02
 
Spissstrasse 52, Zermatt, 3920, Switzerland

What Our Guests say 500 + Reviews

Feb 3, 2026 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Breakfast was great, staff super friendly!
Summary: Great resort with good facilities and very friendly staff.
Michelle Michelle, South Africa
Feb 3, 2026 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: We loved our room! We had a beautiful view of the Matterhorn, plenty of room and everything was very modern, new and nice. It was a little more on the edge of town than we expected but not too far from the train station and they had convenient little shuttles to take us back and forth to the train which was nice. Hot tubs could have been warmer although whenever we travel outside of the United States this always seems to be the case.
Negative: We had a reservation at their nicer restaurant Peakfine and were looking forward to a nice dinner with our daughter and her husband. When we arrived we noticed that their other restaurant was booming but not this one, perhaps because it was still early. As they walked us to our table they took us to the very back of the restaurant next to the door that connected to the Hornox. There were only 2 other tables with patrons. We waited for several minutes for our server and he finally brought us some water. Then a few minutes later he brought us some bread. We didn't have any bread plates and asked him for some and he told us they were out. We said not a problem we can just grab some from the table next to us since no one was here yet to which he promptly replied NO, they have a reservation. At that point we said what about our reservation?? He got defensive and said he'd go check with the kitchen at which point we decided we didn't like how we were being treated and were not going to spend our money here so we left! Very risky on Dec 27 when the town of Zermatt is full as are all of the restaurants but we found an Italian restaurant that was crowded, friendly, and more than happy to take us in so we had a wonderful meal and saved several hundred dollars!
Summary: Beautiful hotel with very nice rooms. If you eat there I would avoid the Peakfine.
Laura Laura, USA
Feb 2, 2026 08:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Ashish Ashish, Switzerland
Feb 2, 2026 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The hotel has definite Alpen charm. It's spotless, modern, excellent breakfast and facilities. We had a large balcony with a beautiful view of the Matterhorn. The location is fairly convenient with the shops of town only being a five to ten minute walk away. There is a free town bus that stops very close to the hotel and there is a grocery across the street. Our room was extremely comfortable.
Negative: Upon arrival, after calling for the shuttle, we waited in the cold for almost a half hour for the shuttle. We had to call a second time before it came. We didn't know we could have walked that distance back and forth twice in the time we waited. The price is high, but so was every other place in Zermatt. We were put in the side building. It's just a few steps from the main building where breakfast is served. Construction was happening on our floor. Thankfully we couldn't hear any of it from inside our room. Workers always let us enter and use the lifts before they did so it was only a minor inconvenience. Problems can occur anywhere. What makes the difference is how they are dealt with. I'd stay here again.
Mario Mario, USA
Jan 9, 2026 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Jamil Jamil, USA
Jan 7, 2026 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The Hotel was lovely, and the Spa was excellent. We had a fabulous view of the Matterhorn from our room, which is a great way to wake up. We we're skiing, but tool both the train and the cable car to the top of the mountains, which was fabulous.
Negative: Switzerland is expensive, and Zermatt is expensive for Switzerland! You'll ned more than you think for food and drink.
Richard Richard, United Kingdom
Jan 6, 2026 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Everything is great except for the location as it is OFF the main st. If you dont mind the walking, this is the best valued hotel with the best amenities
Marsita Marsita, Malaysia
Dec 16, 2025 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: We booked the panoramic room, and the view was absolutely beautiful. We spent most of our time on the balcony, simply enjoying the scenery from our own private space.
Negative: None
Summary: Stunning panoramic views best enjoyed from the privacy of our own balcony.
Chui Sun Chui Sun, Malaysia
Dec 16, 2025 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
laura laura, United Kingdom
Dec 15, 2025 08:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: The entire property was amazing and just what we were looking for with a couple days in Zermatt. The staff was friendly and professional, the property was beautiful and the spa/pool area was amazing. The breakfast in the morning was a nice touch.
Negative: The only thing I could say was there was no availability for an early check in. We arrived at 10 am and had to wait until 3 pm. I didn’t mind it as I could go skiing until then but it would have been nice to be fit in earlier since my friend I was with doesn’t ski.
Summary: Clean, authentic, and peaceful.

FAQ's

Is this Alpen Resort & Spa pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Alpen Resort & Spa?

Check-in time for Alpen Resort & Spa starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Alpen Resort & Spa have a swimming pool?

Yes, this Alpen Resort & Spa has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alpen Resort & Spa?

Best-rates for the Alpen Resort & Spa starts from $294 per night with includes View, Accessibility, Guest Services, Pool, Transportation/Shuttle, Spa, Bar, Breakfast, Child Friendly, Sports/Activities, Pet Friendly, Designated Smoking Area, Balcony/Terrace, Security/Safety, EV Charge Station, Private Pool, Skiing, Fireplace/Heating, Restaurant, Hot Tub, Internet, Laundry, Wellness Facilities, Parking StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Alpen Resort & Spa a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alpen Resort & Spa wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alpen Resort & Spa has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alpen Resort & Spa?

Based on the information reported by the owner or manager, the Alpen Resort & Spa indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alpen Resort & Spa?

Based on the information reported by the owner or manager, details for the cancellation policy for the Alpen Resort & Spa are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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