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Candlewood Suites Richmond - West Broad by IHG | Hotel in Richmond

8.2 (995 Reviews) |  1 Bathroom
Richmond Hotel | Candlewood Suites Richmond - West Broad by IHG

Hotel in Richmond

Suburban hotel with a fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Housekeeping is available on request.
Candlewood Suites Richmond - West Broad by IHG offers 98 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.


Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

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Unique Amenities

  • Air Conditioner
  • Parking
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Toiletries
  • Guest Services
  • Entertainment
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 21
Check-out Check-out before 11 am contactless check-out available express check-out available
Payment Policy Pet fee: usd 75 per pet (varies based on length of stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! up to 4 children 18 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy 2 total (up to 40 lbs per pet) pets allowed for an extra charge of usd 75 per pet (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a smoke detector and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property reserves the right to pre-authorize the guest's credit card prior to arrival.
 
2100 Dickens Rd, Richmond, 23230, USA

What Our Guests say 500 + Reviews

Jul 26, 2025 11:49:34 PM
Summary: A good place to stay. Clean, quiet and comfortable.
Anne Anne
Jul 13, 2025 05:56:23 AM
Summary: First I was given a room type that I didnt reserve. When I went back downstairs the employee said " oh, I just gave you what was ready right now ". Next he gave me a room that was smelly and the carpet was wet. I coould tell that there was an attempt to easing the smell by cleaning the carpet but it did not work. There was a mini fan blowing across the carpet trying to dry it when I went into the room. I had to hold on to the wall to keeo from falling because stepping off of the carpet onto the hard surfaced flow was like walking on ice. If it wasnt too late I would have canceled that room and looked elsewhere....I was extremely disappointed.
Ivan Ivan
Jul 1, 2025 10:46:36 AM
Summary: The manager was the best of the best! Very helpful and extremely accommodating. We would come back to stay just because of him.
Tommy Tommy
Jun 23, 2025 09:37:46 PM
Summary: The room was not as I expected. The bed was very uncomfortable. While the room itself seemed clean, the main areas of the hotel did not.
Jun 20, 2025 11:28:50 PM
Summary: Our first room stunk so bad! There was something dead in the garbage disposal, but i notified the staff and they fixed the situation immediately without question. Maintenance was in the room almost immediately to fix the problem. Meanwhile, we got moved to another. The service and staff were top notch!
Sherry Sherry
Jun 13, 2025 09:28:23 PM
Summary: I was charged a $50 deposit that was never mentioned in the details on the listing. I also never received my deposit back. Also there was little to no toilet paper in my bathroom.
Darryl Darryl
Jun 12, 2025 12:49:39 AM
Summary: The bathroom was pretty dirty. There was definitely some brown matter sprayed on the wall near the toilet. The buttons on the elevator were broken and I’m not sure what was underneath, but it was brown and looked very unsanitary. There was an overall stench. It’s definitely worn down and rundown..
Melisa Melisa
Jun 8, 2025 11:55:35 PM
Summary: The building is definitely older and gave more of a college dormitory vibe. During check-in, I felt uncomfortable with the front desk staff, particularly Arvain, who asked odd and intrusive questions about my partner. I was glad I had an extra lock for my room door—safety is so important these days, especially with growing concerns around human trafficking. I later spoke with other guests who had the same uneasy feeling about Arvain, which confirmed that my instincts were probably right. On a positive note, the suite was a decent size and overall, I did enjoy my stay. However, someone pulled the fire alarm when there was no emergency, which felt like a prank. Also, the mattress wasn’t very comfortable—something I usually don’t experience at IHG properties.
Jun 7, 2025 12:12:47 PM
Summary: Everything was excelente 100 stars
Vilmarie Vilmarie
Jun 6, 2025 03:24:28 AM
Summary: good
Arminta Arminta

FAQ's

Is this Richmond hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Richmond hotel have a swimming pool?

No, this Richmond hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Richmond hotel?

Best-rates for the Richmond hotel starts from $112 per night with includes Guest Services, Laundry, TV, Child Friendly, Wheelchair Accessible, Balcony/Terrace, Accessibility, Bedding/Linens, Toiletries, Barbecue/Outdoor Cooking, Internet, Kitchen, Security/Safety, Business Services, Wellness Facilities, Entertainment, Air Conditioner, Parking, Restaurant StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Richmond hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Richmond hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Richmond hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Richmond hotel?

Based on the information reported by the owner or manager, the Richmond hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Richmond hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Richmond hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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