Chester Rentals United Kingdom England Chester

Crowne Plaza Chester by IHG | Hotel in Chester

| 8.8 (1001 Reviews) |  1 Bathroom  Stay&Play
Chester Hotel | Crowne Plaza Chester by IHG

Hotel in Chester

Hotel with a full-service spa, 4-minute walk to Chester Cathedral
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Housekeeping is available on request.
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Wheelchair Accessible
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out A late check-out fee will be charged check-out before 11:00 am contactless check-out available express check-out available late check-out subject to availability
Payment Policy Fee for english breakfast: approximately gbp 16.95 for adults and gbp 9.95 for children self parking fee: gbp 17 per day early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve high chair noise-free guestrooms cannot be guaranteed please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg) this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
 
Trinity Street, Chester, CH1 2BD, United Kingdom

What Our Guests say 500 + Reviews

Dec 1, 2025 04:12:07 AM
Summary: Good position with great staff
kim kim
Nov 23, 2025 06:21:55 AM
Summary: Been before, but this was not as good, staff were helpful as expected, however the room we were given was not acceptable, the toilet had been used and was blocked. We were given a replacement. My overall opinion is the room was looking a bit tired and in need of an upgrade , the bathroom was not as good ,the shower head was poor water flow and not as clean as i would have liked. There was not enough tea and coffee and milk. The tv remote batteries were flat. The windows need secondary glazing as traffic noise was bad, We use IGH hotels a few times in different city's and think the crowne plaza chester is a good hotel, but needs some attention to details for customer satisfaction. We will probably try elsewhere in chester next time
Ian Ian
Nov 17, 2025 02:24:24 AM
Summary: No heating in the room, the provided a small oil filled heater, but disappointed that the heating was not working.
Lee-Roy Lee-Roy
Nov 17, 2025 12:54:47 AM
Summary: the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open
Susan Susan
Nov 10, 2025 03:19:02 AM
Summary: Terrible Check in experience had to wait for a long time only to be told our Room wasn't ready yet which is a suprise to me as House keeping Knocked my room door 🚪 before 10am on my Departure day to see if I was ready for leaving my room yet . The Bar staff were nice Friendly and knowledgeable of the local area. Car parking at £17 per night is expensive i thought and considering I got blocked in by another Car when I was leaving I thought the car park was poor and very Tight. My Room was Wondering Clean fresh and modern very happy with that but overall Disappointed with our Short Stay at the Hotel and Will try somewhere different next month.
Craig Craig
Oct 15, 2025 05:27:20 PM
Summary: Good wifi speed/signal & easy to log in. Managed to get a parking space easily on Friday afternoon. Excellent access to hotel.
Sarah Sarah
Oct 13, 2025 06:13:54 PM
Summary: Great stay very clean
Jon Jon
Oct 8, 2025 05:29:44 PM
Summary: Good
Paul Paul
Oct 3, 2025 07:16:28 PM
Summary: Excellent check in with good advice from Meg on places to eat in Chester.
Paul Paul
Sep 27, 2025 08:27:25 PM
Summary: Hotel is in a great location for Chester city centre, hotel looking a bit tired now could do with some renovation. We stayed in a Superior room but don’t know what was superior about it. Didn’t get any information from the receptionist just basically given our room key. Had to phone reception to ask for the WiFi details. Drinks in the bar lounge are very expensive
Ronald Ronald

FAQ's

Is this Chester hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chester hotel have a swimming pool?

Yes, this Chester hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chester hotel?

Best-rates for the Chester hotel starts from $89 per night with includes Spa, Child Friendly, Security/Safety, Bedding/Linens, Wellness Facilities, Bar, Laundry, Fireplace/Heating, Restaurant, Air Conditioner, Parking, Pool, TV, Hot Tub, Guest Services, Breakfast, Internet, Kitchen, Wheelchair Accessible, Accessibility, Business Services StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Chester hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chester hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chester hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chester hotel?

Based on the information reported by the owner or manager, the Chester hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chester hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chester hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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