Hotel Phoenix | Hotel in Zermatt

| 9.0 (315 Reviews) |   Pet Friendly  6 Bathrooms  13 Guests  Stay&Play
Zermatt Hotel | Hotel Phoenix

Hotel in Zermatt

Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

Hotel Phoenix is located in Zermatt.

This 28 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Transportation/Shuttle, Bar, and several others. This is a 3 star rated property and has over 315 reviews with the average score of 9 . Coming to Zermatt and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 28 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Zermatt. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Phoenix in Zermatt is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Phoenix”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Prices and Availability

The last seen price for this Hotel was USD US $1,322

This property is unavailable on this site presently. Check back later.

Unique Amenities

  • Pet Friendly
  • TV
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Skiing
  • Wellness Facilities
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Internet
  • Laundry
 
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Policies

Check-in
Check-in The minimum age for check-in is 18
Payment Policy
Payment Policy Credit card required
Pet Policy
Pet Policy Pets are allowed and charges may apply.
Other Policy
Other Policy Please note that only a limited number of children's cots are available. if you arrive with children, please inform the property in advance, please note that zermatt is a car-free village. you can park your car in täsch (indoor parking) and continue to zermatt by train or taxi, please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
 
Untere Wiestistrasse 11, Zermatt, 3920, Switzerland

What Our Guests say 500 + Reviews

Apr 15, 2026 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: An amazing breakfast, perfect service, comfortable rooms, closed to ski lifts, 10 min by walk
Negative: Nice bar with the fire place Amazing breakfast
Summary: Swiss vibes
Irina Irina, France
Apr 13, 2026 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Central location, super close to the Sunegga Bahn. Room was spacious and light, good value for money. It served the purpose for a girls trip during zermatt unplugged.
Negative: There was an occasional sewage smell coming from the toilet and the bed was squeaky. Breakfast was basic and not fresh- the bread rolls were so hard that they were inedible.
Summary: Central Location, Good Value for Money.
Nathalie Nathalie, Switzerland
Mar 18, 2026 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Breakfast was an amazing buffet - the cheese table was astounding, filled with local Zermatt and Swiss cheeses.
Negative: nothing
Summary: Extremely comfortable stay in Zermatt
Monica Monica, USA
Jan 26, 2026 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Excellent hotel staff, excellent cleanliness, excellent breakfast.
Negative: -
Summary: The stay was excellent.
Pimentel Pimentel, Brazil
Jan 25, 2026 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: very professional and comfortable place, good breakfast and facilities throughout
Negative: nothing
Summary: great place for a short stay
Gavin Gavin, United Kingdom
Dec 27, 2025 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Tjaša Tjaša, Slovenia
Sep 30, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Good location Comfortable room Great staff, pleasant and informative
Negative: Nothing!
Terri Terri, USA
Sep 27, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Our room view was spectacular and the staff was friendly and helpful. The location was great for us as it was away from the main strip. The breakfast area was great and the food options were appreciated.
Negative: The bathtub shower worked a little oddly. You had to use toggle the setting to use the handheld head and place it back in the holder which was hip high.
Summary: Hotel Phoenix really made our Zermatt trip great
John John, USA
Sep 23, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: By the lake. Quite and nice
Negative: A bit away from Geneva but ok
Summary: Nice stay for a day
Amy Amy, USA
Jun 4, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: We could see the Matterhorn from our room. It was located close to restaurants and the train station. The breakfasts were delicious! So much to choose from.
Negative: There wasn’t a thing that we didn’t like about the Phoenix.
Summary: Yolanda, the receptionist, was invaluable. She gave suggestions on great restaurants, what time to leave to catch train
Susan Susan, USA

FAQ's

Is this Hotel Phoenix pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Phoenix?

Check-in time for Hotel Phoenix starts counting from 3:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Phoenix have a swimming pool?

No, this Hotel Phoenix does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Phoenix?

Best-rates for the Hotel Phoenix starts from $1,322 per night with includes Pet Friendly, TV, Accessibility, Entertainment, Laundry, Security/Safety, Business Services, Skiing, Wellness Facilities, Fireplace/Heating, Internet, Sports/Activities, Restaurant, Guest Services, Transportation/Shuttle, Bar StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Hotel Phoenix a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Phoenix wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Phoenix has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Phoenix?

Based on the information reported by the owner or manager, the Hotel Phoenix indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Phoenix?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Phoenix are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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