Hotel Puerta América | Hotel in Madrid

Name: Hotel Puerta América
Address: Madrid, Madrid, Spain, ES
Price range: Prices for upcoming dates start at $176 per night
Rating: 8.6

| 8.6 (980 Reviews) | 1 Bathroom

Prosperidad Hotel | Hotel Puerta América

Hotel in Prosperidad, Madrid

Luxury hotel with 2 restaurants and bars
Along with 2 restaurants, this hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Unique Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Policies

Check-in Check-in time starts at 3:00 pm express check-in available minimum check-in age: 18

Check-out Check-out before noon contactless check-out available express check-out available

Payment Policy Fee for buffet breakfast: approximately eur 30 for adults and eur 12.50 for children self parking fee: eur 30.00 per day extended parking fee: eur 30.00 per night housekeeping is available for an additional fee rollaway bed fee: eur 60.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. kids stay free! children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 60.0 per night. free cribs (infant beds)!

Pet Policy Pets not allowed

Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Avenida de America, 41 or, Madrid, 28002, Spain

What Our Guests say 500 + Reviews

Oct 3, 2025 04:52:45 PM

Summary: I was expecting more for a 5stars hotel

Luiz Fernando

Oct 1, 2025 03:34:53 AM

Summary: The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.

Christopher

Sep 24, 2025 01:27:53 AM

Summary: Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.

Phillip

Sep 6, 2025 01:07:31 PM

Summary: Hotel is in poor condition

Oliver

Aug 9, 2025 05:13:41 PM

Summary: Everything was great. I Will choose it again if I decide to come back. Highly recommend!

Ahmed Hussein

Jul 31, 2025 12:08:55 PM

Summary: The hotel and location was perfect! Very clean room!

Hilda

Jul 29, 2025 04:56:37 PM

Summary: Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!

Alastair

Jul 10, 2025 01:31:20 PM

Summary: Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.

Anne

Jul 6, 2025 10:29:05 PM

Summary: Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.

Martha

Jun 30, 2025 11:32:13 PM

Summary: I stayed at Hotel Puerta de América and was disappointed. While the housekeeping staff were excellent and kept the room spotless, it was frustrating that no new water bottles were provided—especially in the summer heat and with no minibar available. We had to ask for water daily. At the pool, which opens late at 11 AM, there was no service until after 1 PM. No one offered drinks despite the 37°C heat, and staff acted annoyed when asked. Even after 1 PM, service was poor—you had to go get things yourself. Staff at reception were unfriendly and not helpful. When I asked for a taxi, it felt like a burden to them. Room service was also disappointing. I clearly asked for no ham due to dietary restrictions, yet they still brought a ham sandwich, leaving my friend without food. While they refunded it, the mistake was serious. The pool is small and overcrowded, with too many cushions making it hotter. There’s no ambiance or music, just an uncomfortable setting. This hotel does not feel like five stars at all—more like a three-star property. I wouldn’t recommend it.

Chantal Selina

FAQ's

Is this Hotel Puerta América pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Puerta América have a swimming pool?

Yes, this Hotel Puerta América has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Puerta América?

Best-rates for the Hotel Puerta América starts from $176 per night with includes Designated Smoking Area, Wheelchair Accessible, Business Services, Guest Services, Child Friendly, Internet, Laundry, Air Conditioner, Restaurant, Bar, Toiletries, Parking, Balcony/Terrace, Wellness Facilities, Entertainment, Breakfast, Pool, Accessibility, Bedding/Linens StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Hotel Puerta América a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Puerta América wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Puerta América is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Puerta América?

Based on the information reported by the owner or manager, the Hotel Puerta América indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Puerta América?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Puerta América are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $176

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