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Hôtel Universel in Rivière-du-Loup | Hotel in Rivière-du-Loup

| 8.8 (1938 Reviews) |  1 Bathroom  Stay&Play
Riviere-du-Loup Regional County Municipality Hotel | Hôtel Universel in Rivière-du-Loup

Hotel in Riviere-du-Loup Regional County Municipality, Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite.
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 4 pm; check-in end time: 11 pm late check-in subject to availability minimum check-in age: 18
Check-out A late check-out fee will be charged check-out before 11 am late check-out subject to availability
Payment Policy Fee for cooked-to-order breakfast: approximately cad 7 to 16 per person pet fee: cad 40.24 per pet (varies based on length of stay) service animals are exempt from fees late check-out is available for a fee (subject to availability) spa fee: cad 45 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! children 12 years old and younger stay free when using existing bedding. free cribs (infant beds)!
Pet Policy 2 total pets pets allowed for an extra charge of cad 40.24 per pet (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 2024-11-30, 054854 special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.
 
311, boul. Hotel-de-Ville, Rivière-du-Loup, G5R 5S4, Canada

What Our Guests say 500 + Reviews

Sep 1, 2025 03:13:35 AM
Summary: Have stayed at this hotel many times on an annual trip and have always been satisfied. The spa is great and restaurant always very good. However the price has been steadily going up year after year. My room was fine, bed was very comfortable which I always appreciate, however there was no fan in the bathroom so everything was steamed up after a shower, the bathtub didn’t drain, you had to hold the plug up, there were only decaffeinated coffee in my room but I was able to get a regular one off the cart outside. The room was hot when I arrived so I turned on the AC, it got to an acceptable temperature but never really got cool. This stay was definitely not worth the $345/night.
Nancy Nancy
Aug 31, 2025 11:04:00 PM
Summary: Its nice that the hotel has so many amenities but I dont think I'd stay here again. They dont have room service. You can't charge anything to your room. And the area is not BIPOC friendly. They stare at you if you're anything other than white.
Aug 23, 2025 05:10:36 AM
Summary: It was ok, nothing to complain about but This cost over $500 for one night and there was absolutely no reason to charge so much. Old building, no extras no breakfast included. Not worth the money at all. The pictures are super deceiving.
Alisa Alisa
Aug 19, 2025 05:31:49 AM
Summary: First impression: the lobby is tiny and cramped and awkwardly designed. It’s trying to be more fancy than it is. Walking down the hallway to the room and I was already worried. It felt like a motel to me. When we entered our room it smelled bad. It smelled like a wet dog. That’s the best description I can give. They had opened a window but it didn’t help. That’s all I could smell. We’ve stayed in many hotels and I know what a clean room should smell like. The beds were comfortable. But I could not get over the smell. We won’t be staying here again. The elevators were also dirty. Both of them. Overall quite disappointing.
Genevieve Genevieve
Aug 16, 2025 03:50:16 AM
Summary: The room was clean and well maintained. Staff were friendly and well organized. Breakfast was reasonably priced and servers were great. I would suggest more regular cleaning of the pool. The water was cloudy and there was an accumulation of dirt at the bottom. There was also some kind of debris in the pool (bathroom tissue?). We had a dog with us and were given a ground floor room with parking lot access which made loading and unloading easy, as well as easy in and out for the dog.
Katherine Katherine
Aug 15, 2025 12:46:51 PM
Summary: Check-in was very smooth. Gentleman in the reception was very cordial. Hotel was full of guests, so finding out a parking space was difficult. As of now, the overall cleanliness I find is satisfactory.
FARHAT FARHAT
Aug 13, 2025 12:39:59 AM
Summary: Had a very nice stay while travelling through the area to the east coast. A perfect stay overnight with our family, our kid loved being able to swim in the pool after a day in the car, and the rooms were clean, comfortable and well kept. Had a fridge and a microwave which was handy while travelling. The restaurant was very accommodating, served us even though they were getting ready to close, so kind!
Mallory Mallory
Aug 10, 2025 11:53:21 PM
Summary: Everything was nice. Pillows were not that great and only had three for two beds.
Michelle Michelle
Aug 9, 2025 04:34:50 AM
Summary: it is a nice designed place, very good for a trip.
YING YING
Aug 3, 2025 12:45:00 AM
Summary: The pillows and bed are nothing to brag about. Lumpy and thin. The towels are exceptionally thin and cheep. The room was switched and not what we booked when we arrived as it wasn’t available.
Jonathan Jonathan

FAQ's

Is this Hôtel Universel in Rivière-du-Loup pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hôtel Universel in Rivière-du-Loup?

Check-in time for Hôtel Universel in Rivière-du-Loup starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hôtel Universel in Rivière-du-Loup have a swimming pool?

Yes, this Hôtel Universel in Rivière-du-Loup has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hôtel Universel in Rivière-du-Loup?

Best-rates for the Hôtel Universel in Rivière-du-Loup starts from $145 per night with includes Parking, Pool, Wheelchair Accessible, Sports/Activities, Spa, Fireplace/Heating, Breakfast, Hot Tub, TV, Security/Safety, Business Services, Bar, Child Friendly, Air Conditioner, Balcony/Terrace, Accessibility, Guest Services, Barbecue/Outdoor Cooking, Laundry, Bedding/Linens, Wellness Facilities, Restaurant, Internet, Kitchen StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Hôtel Universel in Rivière-du-Loup a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hôtel Universel in Rivière-du-Loup wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hôtel Universel in Rivière-du-Loup is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hôtel Universel in Rivière-du-Loup?

Based on the information reported by the owner or manager, the Hôtel Universel in Rivière-du-Loup indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hôtel Universel in Rivière-du-Loup?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hôtel Universel in Rivière-du-Loup are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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