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Illa Experience Hotel | Hotel in Quito

| 9.6 (37 Reviews) |  1 Bathroom
Quito Historic Center Hotel | Illa Experience Hotel

Hotel in Quito Historic Center, Quito

Luxury hotel with a winery and a full-service spa
An attached winery, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free breakfast (local cuisine) and free WiFi in public areas are also provided. Additionally, a restaurant, a bar/lounge, and a 24-hour business center are onsite.
Illa Experience Hotel offers 10 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.


Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Pool
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Laundry
 
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Policies

Check-in Check-in start time: 2:00 pm; check-in end time: midnight contactless check-in available express check-in available minimum check-in age: 18
Check-out Check-out before noon contactless check-out available express check-out available
Payment Policy Airport shuttle fee: usd 75.00 per room (one-way) rollaway bed fee: usd 99.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! one child 3 years old or younger stays free when using existing bedding. children may not be eligible for complimentary breakfast. rollaway/extra beds are available for usd 99.0 per night.
Pet Policy No pets or service animals allowed
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash
 
Calle Junin E1-44 y Montufar, Quito, 170401, Ecuador

What Our Guests say 500 + Reviews

Jan 25, 2025 02:42:40 AM
Summary: Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Jennifer Jennifer
Sep 2, 2024 07:28:13 PM
Summary: The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Aleksandra Aleksandra
Dec 28, 2023 08:18:07 PM
Summary: Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Michael Michael
Nov 14, 2023 02:59:39 AM
Summary: We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
Hanna Hanna
May 24, 2023 05:56:18 AM
Summary: Excellent boutique hotel with warm conscientious staff and luxurious rooms.
Kyle Kyle
Jan 9, 2023 04:16:59 AM
Summary: Great hotel, great experience. Lives up to its reputation.
A A
Jan 4, 2023 09:32:58 PM
Summary: Excellent staff and food experience amazing
Ferdinand Ferdinand
Jan 2, 2023 09:41:30 AM
Summary: Great Staff! Friendly and unique.
Luis Luis
Nov 24, 2022 12:56:29 AM
Summary: Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
Aug 23, 2022 12:44:22 PM
Summary: The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
Sharon Sharon

FAQ's

Is this Illa Experience Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Illa Experience Hotel have a swimming pool?

Yes, this Illa Experience Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Illa Experience Hotel?

Best-rates for the Illa Experience Hotel starts from $300 per night with includes Business Services, Toiletries, Guest Services, Entertainment, Air Conditioner, Balcony/Terrace, Accessibility, Security/Safety, Sports/Activities, Breakfast, Child Friendly, Wheelchair Accessible, Bedding/Linens, Fireplace/Heating, Restaurant, Internet, Pool, Wellness Facilities, Spa, Bar, Laundry, TV, Transportation/Shuttle StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Illa Experience Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Illa Experience Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Illa Experience Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Illa Experience Hotel?

Based on the information reported by the owner or manager, the Illa Experience Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Illa Experience Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Illa Experience Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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