Kampala Serena Hotel | Hotel in Kampala

| 8.9 (246 Reviews) |  4 Bathrooms  9 Guests  Stay&Play
Central Kampala Hotel | Kampala Serena Hotel

Hotel in Central Kampala, Kampala

Offering an outdoor pool and a restaurant, Kampala Serena Hotel is located in Kampala. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a balcony. There is also an electric kettle. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room. At Kampala Serena Hotel you will find a fitness center. Other facilities offered at the property include a tour desk and luggage storage. The property offers free parking.

Kampala Serena Hotel is located in Kampala.

This 210 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Spa, Guest Services, and several others. This is a 5 star rated property and has over 246 reviews with the average score of 8.9 . Coming to Kampala and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 210 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Kampala. These details are authentic, as they are provided by our partner, booking.com.

This Kampala Serena Hotel in Kampala is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Kampala Serena Hotel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • View
  • Wheelchair Accessible
  • Ocean View
  • Balcony/Terrace
  • Oceanfront
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Free cancellation
Pet Policy Pets are not allowed
Other Policy Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
 
P.O Box 7814 Kintu Road, Kampala, Uganda

What Our Guests say 500 + Reviews

Aug 23, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Andre Andre, Brazil
Aug 22, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
mohammad mohammad, Australia
Aug 17, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Positive: Rooms are large and facilities are very good for spa, pool and gym.
Negative: Food is very average. While the rest of the staff in the hotel are great the multiple restaurants are B staff are not attentive as wait staff and of disappear even in an near empty room. Food takes forever to come out of kitchen.
Summary: It used to be a five-star hotel, but it's due for some minor work. The restaurants also need a revamp.
Daniel Daniel, Canada
Aug 15, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Aug 15, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Iain Iain, Australia
Jul 27, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Magnus Magnus, United Arab Emirates
Jul 25, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
SCOTT G SCOTT G, United Kingdom
Jul 20, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Evan Evan, USA
Jul 18, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Everything
John John, United Kingdom
Jul 17, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: business
Positive: Amazing. Luxury. The spa was incredible with the lovely steam rooms and massage was well worth it. Facilities are more than comfortable. Relaxing. Even tho it’s a large hotel the beautiful gardens bring a peacefulness to the place. The staff are amazing welcoming and cannot do enough for you to feel welcome. Hospitality is incredible. Food is excellent. Had a few local dishes which I really enjoyed.
Negative: Loved everything.
Summary: I usually don’t stay in large hotels but the conference I was attending was next door so I opted for the Serena. What a
Janet Janet, South Africa

FAQ's

Is this Kampala Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kampala Serena Hotel?

Check-in time for Kampala Serena Hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kampala Serena Hotel have a swimming pool?

Yes, this Kampala Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kampala Serena Hotel?

Best-rates for the Kampala Serena Hotel starts from $340 per night with includes Parking, Designated Smoking Area, Security/Safety, Wellness Facilities, Internet, Wheelchair Accessible, Ocean View, Balcony/Terrace, Oceanfront, Restaurant, Bar, Toiletries, TV, Business Services, Spa, Guest Services, Entertainment, Child Friendly, Kitchen, Laundry, Transportation/Shuttle, Air Conditioner, Pool, View, Accessibility, Sports/Activities, Breakfast StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Kampala Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kampala Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kampala Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kampala Serena Hotel?

Based on the information reported by the owner or manager, the Kampala Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kampala Serena Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kampala Serena Hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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