Mandarin Oriental Palace, Luzern | Hotel in Lucerne

| 9.8 (97 Reviews) |  1 Bathroom  Stay&Play
Lucerne Hotel | Mandarin Oriental Palace, Luzern

Hotel in Lucerne

4 restaurants, a full-service spa, and a 24-hour fitness center are available at this hotel. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and safes. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, slippers, and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.


Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Designated Smoking Area
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Laundry
 
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Policies

Check-in
Check-in Check-in start time: 3 pm; check-in end time: anytime express check-in available
Check-out
Check-out Check-out before noon express check-out available
Payment Policy
Payment Policy Fee for buffet breakfast: approximately chf 50.00 to 50.00 for adults, and chf 50 to 50.00 for children self parking fee: chf 55 per day valet parking fee: chf 55 per day pet fee: chf 50 per pet, per day rollaway bed fee: chf 190.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy
Child Policy Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for chf 190.0 per night. free cribs (infant beds)!
Pet Policy
Pet Policy Food and water bowls are available pets allowed for an extra charge of chf 50 per pet, per day welcoming dogs only
Other Policy
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number ch-140.3.004.600-4 safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
 
Haldenstrasse 10, Lucerne, 6006, Switzerland

What Our Guests say 500 + Reviews

Jun 28, 2026 05:36:12 PM
Summary: One of the nicest hotels I’ve stayed at, the attention to detail on the rooms is insane. Staff extremely friendly and helpful. Just has a weak AC but I’ll blame that on the Europe heatwave
Ali Ali
Jun 9, 2026 05:11:44 PM
Summary: Excellent hotel with a perfect location. The room was spacious and comfortable, featuring an exceptional bed and high-quality linens. The thoughtful details, including a Dyson hair dryer and premium amenities, made the stay even more enjoyable. Everything was spotless, and the service was outstanding. A truly perfect stay that I would highly recommend.
Lisanette Lisanette
May 6, 2026 02:31:19 AM
Summary: Beautiful hotel, well trained staff, good location
Esteban Esteban
Apr 11, 2026 08:30:00 PM
Summary: Excellent swiss perfection- best hotel w that stayed at for a while
Andre Andre
Apr 4, 2026 06:13:08 PM
Summary: Staff extremely helpful, main restaurant limited choice Spa was undergoing renovations so unable to use
Gurpreet Gurpreet
Feb 20, 2026 02:18:07 AM
Summary: I recently stayed at the Mandarin Hotel and had a wonderful experience. Everything was spotless, well-maintained, and beautifully arranged. The overall atmosphere was very pleasant, and I felt extremely comfortable throughout my stay. I would definitely recommend this hotel.
Berkant Berkant
Feb 10, 2026 05:33:19 PM
Summary: Everything was perfect in this hotel
Emine Emine
Dec 27, 2025 05:34:38 AM
Summary: all excellent
STI Investment STI Investment
Dec 21, 2025 07:35:50 PM
Summary: Excellent hotel. fantastic upgraded room with lake view. Excellent staff and service.
Shufan Shufan
Dec 9, 2025 02:04:59 AM
Summary: Fantastic customer service!
Jonathan Jonathan

FAQ's

Is this Mandarin Oriental Palace, Luzern pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mandarin Oriental Palace, Luzern? 

Check-in time for Mandarin Oriental Palace, Luzern starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mandarin Oriental Palace, Luzern have a swimming pool? 

No, this Mandarin Oriental Palace, Luzern does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mandarin Oriental Palace, Luzern? 

Best-rates for the Mandarin Oriental Palace, Luzern starts from $1,020 per night with includes Air Conditioner, Parking, Designated Smoking Area, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Mandarin Oriental Palace, Luzern a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mandarin Oriental Palace, Luzern wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Mandarin Oriental Palace, Luzern is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mandarin Oriental Palace, Luzern? 

Based on the information reported by the owner or manager, the Mandarin Oriental Palace, Luzern indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mandarin Oriental Palace, Luzern? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Mandarin Oriental Palace, Luzern are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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