Pan Pacific Hanoi | Hotel in Hanoi

| 8.3 (419 Reviews) |  12 Bathrooms  40 Guests
Truc Bach Hotel | Pan Pacific Hanoi

Hotel in Truc Bach, Hanoi

Soaring twenty floors above the city, Pan Pacific Hanoi offers views of the West Lake, Truc Bach Lake and Red River. Just minutes from the city center, guests can visit the vibrant Old Quarter, located just 1.9 mi from the property, or enjoy a stroll by the lake. It features a full spa, indoor heated all-season swimming pool with retractable roof and complimentary WiFi throughout the property. Pan Pacific Hanoi is 1.7 mi from Thang Long Water Puppet Theater. Attractions less than a 10-minute drive away include the famous Hoan Kiem Lake as well as Ba Dinh Square, Dong Xuan and night markets. The rooms feature a contemporary style and are decorated with yellow, neutral tones, modern furnishings and Vietnamese designs. They each feature flat-screen LCD TV and fully-stocked mini-bar. Private bathrooms are fitted with a bathtub or shower and provide French bathroom amenities. Pan Pacific Hanoi offers plenty of food options that include Ming Restaurant that serves authentic dim sum dishes and an array of Chinese delicacies. Pacifica offers a buffet of international cuisines. Guests who wish to simply kick back with a drink can visit the Summit Lounge located on the roof top, which features a panoramic view of the city, or the Song Hong Bar. Pan Pacific Hanoi can host small or large meetings and events at their state-of-the-art, dedicated business center.

Pan Pacific Hanoi is located in Hanoi.

This 236 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Parking, Designated Smoking Area, and several others. This is a 5 star rated property and has over 419 reviews with the average score of 8.3 . Coming to Hanoi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 236 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Hanoi. These details are authentic, as they are provided by our partner, booking.com.

This Pan Pacific Hanoi in Hanoi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Pan Pacific Hanoi”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • View
  • Wheelchair Accessible
  • Private Pool
  • Ocean View
  • Balcony/Terrace
  • Oceanfront
  • Accessibility
  • Security/Safety
  • Business Services
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Non refundable
Pet Policy Pets are not allowed
Other Policy Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. for reservations made by a third party, you will need to complete an authorization form and present a copy of the person's id and credit card, extra beds are subject to availability upon check-in, please note that sofitel plaza hanoi has been rebranded to pan pacific hanoi since 1 october 2016.
 
1 Thanh Nien Road, Hanoi, 10000, Vietnam

What Our Guests say 500 + Reviews

Dec 6, 2025 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Bryan Bryan, Vietnam
Nov 30, 2025 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Good Location The views are awesome from the window, for the lake and city. The staff is nice. One of the staff, named Vat Anh helped us during a bad incident one night with a taxi driver. The swimming pool was quite big and a nice indoor activity with kids.
Negative: Breakfast was monotonous. not much variety. For the 5-day stay, it was boring with the same breakfast. Rooms are bit cozy but compact
Summary: Perfect place for vacation with family in Vietnam
P. P. K P. P. K, Qatar
Nov 28, 2025 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Great location overlooking the beautiful beach. Hotel staff were friendly and caring and Emma (customer relations manager) was particularly helpful and kind. We would recommend this hotel to family and friends in Australia.
Negative: We stayed in a junior suite with magnificent views. The lounge had its back to the window so you really couldn’t sit back and enjoy it. Also we could not see the TV screen from the lounge. Room configuration could be better thought out.
Summary: Enjoyable and relaxing in a perfect location.
WENDY WENDY, Australia
Nov 25, 2025 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Overall a great hotel. Nice facilities and having the view over the lake is fantastic. I want to highlight the fitness center and spa which is really outstanding.
Negative: The room felt like it was luxury 5 years ago but it’s just slightly upscale now. That reduces the value a bit.
Summary: Would stay again for the view and facilities
Christoph Christoph, Austria
Nov 24, 2025 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Very nice
Summary: It was very nice and the staff were lovely,
Andrea Andrea, United Kingdom
Nov 19, 2025 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The staff were extremely helpful and able to deal with everything quickly and efficiently. This included questions about the room, luggage storage, return visits, our account, and the provision of a packed breakfast for an early departure. Very comfortable bed and genuine lake view (if requested at booking). All facilities you would expect from a more expensive corporate hotel.
Negative: The room light controls were extremely difficult to understand. The hotel is a bit soul less, especially the corridors leading to the rooms. It is functional rather than joyful in it's decor. In general a little bit tired.
Summary: Functionally very good, but soulless.
Philip Philip, Vietnam
Nov 16, 2025 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Ha Ha, Czech Republic
Nov 15, 2025 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Criscius Criscius, Malaysia
Nov 14, 2025 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Positive: All Perfect.
Negative: May be Only the carpet - I like wood floor .
Summary: Great place to stay
Parinya Parinya, Thailand
Nov 7, 2025 08:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Size of room and breakfast
Negative: Some staff were not helpful
Janire Janire, Australia

FAQ's

Is this Pan Pacific Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pan Pacific Hanoi?

Check-in time for Pan Pacific Hanoi starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pan Pacific Hanoi have a swimming pool?

Yes, this Pan Pacific Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pan Pacific Hanoi?

Best-rates for the Pan Pacific Hanoi starts from $167 per night with includes Laundry, Balcony/Terrace, Business Services, Guest Services, Internet, Security/Safety, Parking, Designated Smoking Area, View, Private Pool, Spa, Restaurant, Toiletries, Air Conditioner, Ocean View, Oceanfront, Fireplace/Heating, Bar, Entertainment, Breakfast, Barbecue/Outdoor Cooking, Pool, TV, Wheelchair Accessible, Accessibility, Wellness Facilities, Child Friendly, Hot Tub StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Pan Pacific Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pan Pacific Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pan Pacific Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pan Pacific Hanoi?

Based on the information reported by the owner or manager, the Pan Pacific Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pan Pacific Hanoi?

Based on the information reported by the owner or manager, details for the cancellation policy for the Pan Pacific Hanoi are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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