Puyuhuapi Lodge & Spa | Hotel in Cisnes

| 9.0 (55 Reviews) | 1 Bathroom

Hotel in Puyuhuapi, Cisnes

Spend the day catching some rays at Puyuhuapi Lodge & Spa's private beach, relaxing by one of the hotel's 5 indoor swimming pools, or pampering yourself at the full-service spa.
Puyuhuapi Lodge & Spa offers 30 accommodations with hair dryers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished and decorated. Business-friendly amenities include safes and phones. Bathrooms include shower/tub combinations. Housekeeping is provided daily.
4 outdoor swimming pools and 5 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a private beach, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Unique Amenities

Pool
Balcony/Terrace
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub

Policies

Check-in Check-in start time: 4 pm; check-in end time: 7 pm minimum check-in age: 18

Check-out Check-out before noon

Payment Policy Airport shuttle fee: usd 850 per vehicle (roundtrip, maximum occupancy 3) spa fee: usd 20 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. kids stay free! one child 4 years old or younger stays free when using existing bedding. cribs (infant beds) are not available.

Pet Policy No pets or service animals allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Bahía Dorita s/n, Cisnes, 6010000, Chile

What Our Guests say 500 + Reviews

Feb 15, 2026 08:36:57 AM

Summary: Clean rooms, courteous and professional staff, amenities plentiful and varied, lovely grounds.

Catherine

Jan 5, 2026 04:15:10 AM

Summary: Beautiful property, quite a unique place to stay. Would highly recommend.

Ben

Dec 2, 2025 03:46:15 AM

Summary: We really appreciated a splurge here. However, the communication was a bit poor at booking (listing) and leading up to arrival on what was included. We went during off season in spring, and it was delightful. I definitely recommend but call their customer service after booking to get a better understanding of what is going on.

David

Apr 25, 2025 04:51:07 AM

Summary: EXCELLENT SERVICE, EXCELLENT PEOPLE

THEODOR

Mar 9, 2025 08:05:53 PM

Summary: Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects. The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower. Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.

Raul

Jan 27, 2025 08:52:02 PM

Summary: Otherworldly

Alex

Dec 4, 2023 07:54:41 PM

Summary: For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.

Arturo

Feb 17, 2020 12:28:25 PM

Summary: The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.

-Peg

Feb 10, 2020 11:55:40 PM

Summary: Overall better maintenance of the facilities would be recommendable.

juan

Jan 3, 2020 01:21:57 AM

Summary: What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.

Pierre

FAQ's

Is this Puyuhuapi Lodge & Spa pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puyuhuapi Lodge & Spa?

Check-in time for Puyuhuapi Lodge & Spa starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puyuhuapi Lodge & Spa have a swimming pool?

Yes, this Puyuhuapi Lodge & Spa has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puyuhuapi Lodge & Spa?

Best-rates for the Puyuhuapi Lodge & Spa starts from $385 per night with includes Child Friendly, Hot Tub, Balcony/Terrace, Security/Safety, Bedding/Linens, Spa, Fireplace/Heating, Restaurant, Sports/Activities, Business Services, Guest Services, Pool, Wellness Facilities, Bar, Toiletries, Breakfast StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Puyuhuapi Lodge & Spa a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puyuhuapi Lodge & Spa wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puyuhuapi Lodge & Spa has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puyuhuapi Lodge & Spa?

Based on the information reported by the owner or manager, the Puyuhuapi Lodge & Spa indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puyuhuapi Lodge & Spa?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puyuhuapi Lodge & Spa are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $385