Queenstown Rentals New Zealand Otago Queenstown

Sofitel Queenstown Hotel & Spa | Hotel in Queenstown

| 8.6 (337 Reviews) |  8 Bathrooms  23 Guests  Stay&Play
Queenstown Hotel | Sofitel Queenstown Hotel & Spa

Hotel in Queenstown

Located in the heart of Queenstown, Sofitel Queenstown Hotel and Spa offers accommodations with a blend of French luxury and art de viver. Each luxurious room features a marble bathroom with French amenities, a double spa bath and a separate rain shower. The rooms boast Sofitel’s “MyBed”, underfloor heating and an espresso machine. Entertainment options include free WiFi, modern surround sound, an LCD TV and a DVD player. Extra touches include a pillow menu and plush New Zealand possum throws. Left Bank Bistro is a charming Parisian style eatery, serving breakfast daily. 1789 Bistro offers a fresh, flavorsome bistro style menu, alongside a carefully curated cocktail menu and an indulgent international wine list, serving some of the best Central Otago Pinot Noirs, within a decadent, vibrant setting. For relaxation, So Spa awaits, an intimate sanctuary where mind, body and spirit unite. Pamper yourself and feel rejuvenated with a range of treatments. Sofitel Queenstown Hotel and Spa is conveniently located, just a 5-minute walk from the Skyline Gondola and a 15-minute walk from Queenstown Gardens.

Sofitel Queenstown Hotel & Spa is located in Queenstown.

This 85 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Sports/Activities, Bar, and several others. This is a 5 star rated property and has over 337 reviews with the average score of 8.6 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 85 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Sofitel Queenstown Hotel & Spa in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sofitel Queenstown Hotel & Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Designated Smoking Area
  • Wheelchair Accessible
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Skiing
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Non refundable
Payment Policy Credit card required
Pet Policy Pets are not allowed
Other Policy Please note, there is a 1.4% credit card surcharge when using a credit card, please note a refundable credit card or cash pre-authorization of nzd 100 is required from guests upon arrival to cover any incidentals. this amount will be refunded after inspection of accommodations, if you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s id. if you are unable to present the card at the hotel, please let us know prior to check in. failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival, please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
 
8 Duke Street, Queenstown, 9300, New Zealand

What Our Guests say 500 + Reviews

Oct 2, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: We loved everything - our only minor issue was the room temperature at night and beds too soft - very minor issues Staff were excellent
Summary: The location rest
Hay Hay, Australia
Sep 27, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Room was clean, staff were friendly throughout our stay, we accidentally booked the wrong room and they were able to accomodate us and get us the correct room.
Negative: For the price we were paying, we had to make a few calls to prioritise cleaning of our room Our spa bath also was not working properly, they did attend to it quickly but it was a temporary fix, believe it caused some leaking (not at fault of our own)
Summary: Considering what were we paying, the location is great, perhaps it was just my expectation.
djthomasv djthomasv, Australia
Sep 18, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Gill Gill, United Kingdom
Sep 12, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Spa staff were amazing
Negative: One staff member in the bar was quite rude and condescending
Summary: Excellent with one little hic up
andrea andrea, Australia
Aug 28, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Location, staff, breakfast, view and room are fabulous. Will be back for Xmas.
Negative: Nothing.
Summary: One of the best holiday for me & my family.
Aug 28, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Adriana Adriana, Australia
Aug 25, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Brian Brian, Australia
Aug 25, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: In terms of comfort of stay, this hotel is good. Unfortunately in terms of payment, it gave me a bad experience.
Negative: I am a "Tier-3" traveler on Booking.com. This is the first hotel that has given me a bad experience. I booked a hotel through Booking.com and made a direct payment "Pay Now" via credit card. When checking out, the hotel asked for my credit card for payment. I asked: "Can I pay in cash?". He replied: "Yes". I paid NZD499 in cash assuming they had not or would not charge the credit card payment I made during the previous booking. Or, if they had already charged my credit card, they should not have accepted the NZD499 cash payment when I checked out. Unfortunately my bank informed me that the hotel had charged my credit card NZD499. After I contacted the hotel they admitted that they had made a mistake and would refund me but they said that payment could not be made through Booking.com and then asked for my email address (not my account number!). I gave them my email address but to this day they have not informed me anything and I still have not received a refund. It is a shame for the supposedly good hotel, a shame for other employees with integrity. I hope that the hotel does not look negatively at my comments but rather accepts my comments as something that will be improved in the future. My advice is, in the issue of charges and payments, the hotel needs to be more careful and thorough before imposing any charges because employee negligence in this matter will tarnish the credibility and integrity of other employees and thus affect the hotel's reputation as a whole. Double charges will not be something that disappoints anyone if the hotel always communicates well, acts quickly, informs the status of the refund from time to time, instead of just apologizing but leaving them wondering if the payment has been made, if there is still information that needs to be submitted, if there is a delay on the part of the hotel or bank. Don't leave them thinking, assuming things and waiting in the dark.
Summary: Good facilities but bad experienced.
Datuk Aidid Datuk Aidid, Malaysia
Aug 18, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Location, friendliness of staff and facilities
Negative: No parking besides valet parking was the only fault in the property but everything else exceptional.
Summary: Very luxury and efficient
Piulisi Piulisi, New Zealand
Jul 24, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The staff members are very friendly and helpful. Great location, close to everything. They also provide the popular and hard to find Windy Ridge Farm milk.
Negative: I requested a higher level, quiet and two beds room( I got the confirmation of two twin beds can be made in the room before I made the booking). But when I arrived, my level was low and the balcony was just face the bars. And the bed just split the mattress but not for the base. I contacted the receptionist and was informed they cannot do anything since what I booked is a king size bed room and there’s no other room available for swap. If I want to have two beds, they can place a roller bed for me with charges. I was so upset and told her I asked before booking and the hotel confirmed with me again before arrival regards of two beds. At last, the staff member asked her colleague for help and split the base of the bed. To be honest, I was so upsetting because of the start part in the hotel especially in the situation of lack of sleep, exhaustion and anxiety for the following days with my little in a foreign country where we first met.
Summary: A 8 out of 10 stay.
Chensi Chensi, Australia

FAQ's

Is this Queenstown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Queenstown hotel?

Check-in time for Queenstown hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Queenstown hotel have a swimming pool?

No, this Queenstown hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Queenstown hotel?

Best-rates for the Queenstown hotel starts from $405 per night with includes Air Conditioner, Security/Safety, Wellness Facilities, Fireplace/Heating, Guest Services, Entertainment, Child Friendly, Hot Tub, Accessibility, Transportation/Shuttle, Business Services, Sports/Activities, Bar, Breakfast, Spa, Restaurant, Internet, Parking, Designated Smoking Area, Wheelchair Accessible, Skiing, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Queenstown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Queenstown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Queenstown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Queenstown hotel?

Based on the information reported by the owner or manager, the Queenstown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Queenstown hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Queenstown hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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