Step Town | Hotel in Kigali

8.5 (136 Reviews) |   Pet Friendly  6 Bathrooms  15 Guests  Stay&Play
Kigali Hotel | Step Town

Hotel in Kigali

Located in the hilly suburbs of Kigali, Step Town offers accommodations with panoramic views overlooking the city. The hotel features free WiFi throughout the property and free private parking is available on site. Each room at Step Town is equipped with a fan, telephone and a TV with satellite channels. The private bathrooms are equipped with a bath or shower, and each room features a terrace or patio. Step Town has a restaurant on site, or guests can enjoy a drink on the terrace overlooking Kigali. Special diet menus and room service can also be arranged. Other facilities at the hotel include a 24-hour front desk and luggage storage, and airport shuttles are available at a surcharge. Step Town is within 1.9 mi of the Kigali Genocide Memorial and Kigali International Airport is 6.5 mi away from the property.

Step Town is located in Kigali.

This 28 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Laundry, Designated Smoking Area, and several others. This is a good star rated property and has over 136 reviews with the average score of 8.5 . Coming to Kigali and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 28 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Kigali. These details are authentic, as they are provided by our partner, booking.com.

This Step Town in Kigali is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Step Town”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Parking
  • Pet Friendly
  • Designated Smoking Area
  • TV
  • View
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • EV Charge Station
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in
Check-in The minimum age for check-in is 18
Cancellation policy
Cancellation policy Non refundable
Pet Policy
Pet Policy Pets are allowed upon request and free.
Other Policy
Other Policy Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.
 
Kiyovu-Muhima, KN 1Av, Kigali, Rwanda

What Our Guests say 500 + Reviews

Nov 3, 2025 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Great staff and not far from centre. Even got my breakfast at 11 am
Negative: Nothing
Summary: Great place
Kilpatrick Kilpatrick, United Kingdom
Nov 1, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Negative: The room was extremely small - too small for two people really.
Chris Chris, New Zealand
Nov 1, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: The breakfast's were fine and the staff was excellent. They went out of their way to accommodate you in any way they could. I will definitely return to this hotel and recommend it to friends.
Negative: There was nothing not to like.
Summary: I will always use this hotel. It's quaint, very clean, comfortable and located near everything.
Perry Perry, USA
Aug 26, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Staff very nice and helpfull, near the center (walking distance), good breakfast. Hotel according to the price.
Negative: The shower was a little unconfortable, because the bathroom itself is the shower.
Summary: Very nice hotel, near the center, clean and nice staff.
Maria Maria, Chile
Aug 10, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Step Town Hotel is an excellent place to stay — clean, comfortable, and welcoming. The atmosphere is peaceful, and the staff are incredibly friendly and helpful, making you feel right at home. Highly recommended for a pleasant stay.
Negative: The only downsides for me were the location and the breakfast, which could be improved. Overall, still a pleasant experience.
Yvan Yvan, Rwanda
Jul 26, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Great basic hotel. Comfortable room with a good shower, and a good breakfast and dinner with a great view. Would stay again. Staff was very accommodating in extending our stay at the last minute.
Negative: Nothing
Summary: Easy stay
Scott Scott, USA
Jul 10, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Step Town is a great little hotel. Not ultra-modern, nor in a high-profile location, but it's very central for getting to all areas and sights of Kigali. The panoramic views across the city hills from its breakfast area and first-floor open balcony space are magnificent. I could have happily sat there for hours. My room was small and basic, but everything worked as it should (good wifi) and it was very quiet at night. Staff at the hotel were friendly and attentive throughout my six nights here. Overall, a happy good-value stay, and it's undoubtedly the first place I'll check if I have the pleasure of visiting Kigali in future.
Negative: For the price paid, there's nothing more I could have reasonable wished for.
Summary: Very friendly little hotel, good value, with excellent city views
Steven Steven, United Kingdom
Jul 9, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: People working there were very friendly. Breakfast was great and a lot. The rooms were also clean and spacious. The driver told us many interesting facts about the country and Kigali.
Negative: The beds a bit hard and uneven. There were a few short water outages (~5min), but apart from that we had an absolutely great stay.
Michelle Michelle, Switzerland
Apr 1, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The staff were great. Very friendly and couldn't do enough for us. They made us feel very welcome. All the prices were excellent for the room, food and drink. The room was large. The food was great. Nice views and convenient walking distance to the CBD and Genocide Memorial. Plenty of communal space.
Negative: A bit of maintenance is needed on a few facilities, in particular the shower head brackets and the sliding doors.
Summary: Home from Home
Richard Richard, United Kingdom
Aug 22, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Excellent value for money. Staff were attentive without being over-bearing. Food was fabulous. Really enjoyed our time there and could easily have stayed longer if we didn't have other places to be.
Carolyn Carolyn, Australia

FAQ's

Is this Step Town pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Step Town?

Check-in time for Step Town starts counting from 10:00 AM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Step Town have a swimming pool?

No, this Step Town does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Step Town?

Best-rates for the Step Town starts from $48 per night with includes TV, Security/Safety, Sports/Activities, Restaurant, Breakfast, Child Friendly, Kitchen, Parking, EV Charge Station, Wellness Facilities, Guest Services, Barbecue/Outdoor Cooking, Internet, Laundry, Designated Smoking Area, View, Balcony/Terrace, Bar, Pet Friendly, Wheelchair Accessible, Accessibility, Transportation/Shuttle, Business Services, Entertainment StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Step Town a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Step Town wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Step Town is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Step Town?

Based on the information reported by the owner or manager, the Step Town indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Step Town?

Based on the information reported by the owner or manager, details for the cancellation policy for the Step Town are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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