SureStay by Best Western Salem | Hotel in Salem

8.6 (444 Reviews) |  1 Bathroom
Salem Hotel | SureStay by Best Western Salem

Hotel in Salem

Hotel in Salem with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a meeting room, and laundry facilities.
SureStay by Best Western Salem offers 44 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Beds feature premium bedding. 45-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.


Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Fireplace/Heating
  • Bar
  • Guest Services
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: 7:00 am late check-in subject to availability minimum check-in age: 21
Check-out Check-out before 11 am
Payment Policy Pet fee: usd 25.00 per pet, per night service animals are exempt from fees in-room safe fee: usd 1.87 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy Pets allowed for an extra charge of usd 25.00 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash
 
1015 E Hackberry Street, Salem, 47167, USA

What Our Guests say 500 + Reviews

Jul 29, 2025 12:55:00 AM
Summary: Very nice slept and rested great
Carol Carol
Jun 29, 2025 05:04:35 PM
Summary: Room was clean and tidy. Staff was overwhelmed by the time we checked in. Only one person cleaning rooms so our room had no soap, conditioner or shampoo. The lock on the bathroom door did not lock. The volume on the controller did not work. Overall an ok stay. I would give it another chance. Just think it was honestly an off day for the hotel.
George George
Jun 26, 2025 10:26:04 AM
Summary: This place needs a deep cleaning. The bedding and bathroom were clean. I've stayed here many times. Every time I've stayed, there's been a sign on the pool door stating "pool closed for maintenance" There's no elevator, the time before when I stayed there I mentionef I couldn't believe no elevator.(I have a very bad back) The lady replied and said "we have a pool instead". Seriously? The staff is friendly enough. They look exhausted and overworked. While checking for bedbugs(I do this everywhere I stay) the area behind the mattress on the box springs dust ruffle behind the mattress was gross. Very. They try to do the best they can. I will say Ive experienced one lady who works there and she usually makes you feel like she's doing you favor checking you in. The walls in the rooms and common areas need painted. Bad. Instead they invested in a "bar" next to the front desk. I sound petty. I just can't ignore this anymore. I believe the 8.6 is very misleading The only reason I continue to stay is because it's better than other place in town. Oh, one time I booked online, arrive and was told they're sold out. But then she looked at the computer forever and finally said they had one. I personally think they just didn't want more guests because they aren't used to accommodating a full house. My last stay was not great. Also, when I arrived I had to wait for the front desk lady to finish her cigg out front. She deserves a break. But come on! The coffee is descent.
Amy Amy
Jun 9, 2025 11:50:17 PM
Summary: Comfortable room and clean
James James
Jun 1, 2025 09:06:42 PM
Summary: We were supposed to be able to check in at 3pm, we didn’t arrive until 4pm and we still had to wait an hour to get our room. The worst part was having to listen to the desk clerk complain about the housekeeping staff…. Things happen, don’t openly complain about the hotel staff in front of customers. Have some integrity.
Rodney Rodney
Apr 27, 2025 08:38:08 PM
Summary: Was a decent place for suchba small town, will definitely be back again
Jeremy Jeremy
Apr 18, 2025 07:25:36 PM
Summary: Stayed here a few years back and really liked it. This time, not so much. Bed sheets had stains, the room had an odd stench and so did the hallway. AC did not work. Not sure what happened to this hotel but its definitely went downhill in my opinion.
Jonathan Jonathan
Apr 13, 2025 08:54:35 AM
Summary: The staff was very friendly and Accommodating. Rooms clean. The indoor pool clean but I was expecting a heated pool but the kids enjoyed it.
Geri Geri
Apr 7, 2025 11:57:36 PM
Summary: Overall it was okay. But with an “excellent” rating, I expected more. The issues listed are more informative than complaints so other people know what to expect. The room and lobby were very clean. But the pool area had black mold around the windows and on the floor tiles. The pool was not heated, which was very disappointing. The breakfast area is very small. Only one person at a time can get food from the sections and there weren’t many food options. There was a very strong marijuana smell more than once both near the lobby and upstairs near our room. Overall it was okay, but I expected more from all of the reviews I read.
Jessie Jessie
Mar 30, 2025 11:25:08 PM
Summary: The hot water needs to be hotter. My shower never got above luke warm. Tried a bath but the water was cold by the time I got in. The pool area was too hot to enjoy. The water was fine and clean. But between the heat and the humidity I couldnt breathe in there. I was charged an almost 70.00 surcharge when I checked in and have no idea what it is for. Wasn't told about it before I was charged. Not on the Expedia receipt. Haven't been charged that before when we stayed there. Front desk staff says it will it won't actually post and will roll off in 24 hours. It still shows pending 4 days later. Room was clean and plenty of room. Room smelled musty and vaguely like it had been smoked in. No elevator. Only stairs. Parking lot is tight. Convenient to a coffee shop, pizza place, Mexican restaurant within walking distance. Wal-Mart shopping center very close. Convenient store/fuel/atm close. The hotel "convenience store" area needed to be restocked. Check out was quick and easy.
Catherine Catherine

FAQ's

Is this Salem hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Salem hotel have a swimming pool?

Yes, this Salem hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Salem hotel?

Best-rates for the Salem hotel starts from $103 per night with includes Air Conditioner, Parking, Business Services, Fireplace/Heating, Breakfast, Laundry, Security/Safety, Sports/Activities, Bedding/Linens, Bar, Barbecue/Outdoor Cooking, Pool, Wellness Facilities, Child Friendly, Internet, Kitchen, TV, Guest Services StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Salem hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Salem hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Salem hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Salem hotel?

Based on the information reported by the owner or manager, the Salem hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Salem hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Salem hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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