The Old Custom House | Hotel in Padstow

| 8.8 (390 Reviews) | 1 Bathroom

Hotel in Treator, Padstow

Along with a restaurant, this smoke-free inn has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a hair salon.
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided daily.

Unique Amenities

TV
Security/Safety
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 4:00 pm; check-in end time: 9:00 pm minimum check-in age: 18

Check-out Check-out before 11:00 am

Payment Policy Nearby parking fee: gbp 8.80 per night (499 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are not available.

Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

South Quay, Padstow, PL28 8BL, United Kingdom

What Our Guests say 500 + Reviews

Mar 16, 2026 07:07:31 PM

Summary: Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours Would stay again, nice place for work, good WiFi as well

Stewart

Jan 1, 2026 04:46:41 AM

Summary: Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.

Wendy

Dec 30, 2025 11:14:48 PM

Summary: The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour

Kathryn

Dec 15, 2025 11:44:37 PM

Summary: Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.

Albert

Nov 28, 2025 06:32:42 PM

Summary: The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks. The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite. I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.

Jackie

Nov 22, 2025 06:45:06 AM

Summary: Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.

Bruce

Nov 20, 2025 07:47:49 AM

Summary: Staff and room very good

Andrew

Nov 19, 2025 02:22:29 AM

Summary: Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

Reuben

Nov 16, 2025 03:45:00 PM

Summary: Location perfect, staff very friendly and efficient, breakfast excellent

GARY NIGEL

Oct 17, 2025 07:34:24 PM

Summary: Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

Craig

FAQ's

Is this The Old Custom House pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Old Custom House have a swimming pool?

No, this The Old Custom House does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Old Custom House?

Best-rates for the The Old Custom House starts from $177 per night with includes Toiletries, Guest Services, Child Friendly, Fireplace/Heating, Bar, Internet, Kitchen, Laundry, TV, Security/Safety, Bedding/Linens, Wellness Facilities, Restaurant StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is The Old Custom House a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Old Custom House wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Old Custom House has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Old Custom House?

Based on the information reported by the owner or manager, the The Old Custom House indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Old Custom House?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Old Custom House are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $177

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