The Royal Sonesta Chicago Downtown | Hotel in Chicago

| 9.4 (3539 Reviews) | 1 Bathroom Stay&Play

Downtown Chicago Hotel | The Royal Sonesta Chicago Downtown

Hotel in Downtown Chicago, Chicago

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Additionally, WiFi in public areas, valet parking, and a business center are onsite.
Weekly housekeeping is available.
The Royal Sonesta Chicago Downtown offers 381 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters. 37-inch plasma televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Chicago hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Unique Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 4 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 21

Check-out A late check-out fee will be charged check-out before 11:00 am late check-out subject to availability

Payment Policy Valet parking fee: usd 80 per night (in/out privileges) offsite parking fee: usd 58 per night (4 mi away) pet fee: usd 100 per pet, per stay service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: usd 25 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. kids stay free! children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 25 per stay. cribs (infant beds) are not available.

Pet Policy 2 total pets pets allowed for an extra charge of usd 100 per pet, per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property is professionally cleaned

71 E Wacker Dr, Chicago, 60601, USA

What Our Guests say 500 + Reviews

Jul 20, 2026 01:42:43 AM

Summary: Nice hotel on the loop. Very clean and comfortable.

Nathaniel

Jul 19, 2026 04:34:21 AM

Summary: One main concern with the room is the rainfall shower head. It’s not conducive to Black hair as we don't fully immerse out head in water during showers. Even pushing the head towards the wall offered minimal help. Breakfast at Hoyt is expensive and there isnt much variety on the menu. The location of the hotel is perfectly near the Riverwalk. Microwaves are available upon request. Early checkin is an option at a cost unless u are a rewards member. There is no pool plus a $30 a day non refundable resort fee AND a $100 a day deposit. My opinion, not much bang for your buck. The hotel was emailed 2 weeks prior to my arrival in order to plan something special however the email was never answered.

Tyliekia

Jul 14, 2026 09:49:31 PM

Summary: This is my second time staying here, although the air went out on our first night. It was up and running quickly and we were accommodated and kept up to date with everything. Great location, staff and overall experience

Michele

Jul 14, 2026 03:38:16 AM

Summary: I arrived at the hotel before check-in and was told around 1:00 p.m. that my room was almost ready. The front desk took my phone number and email and said they would notify me as soon as it was available. Meanwhile, everyone else in my group was able to check in. Around 3:30 p.m., I went back to the front desk to check on my room and was told it had been cleaned and was just waiting for inspection. By the 4:00 p.m. check-in time, my room still wasn't ready. Because of the delay, I had to change and get ready for a reservation in my friend's room. I went to brunch, and hours passed without receiving any phone call, text, or email, despite the hotel having all of my contact information. When I finally returned to the hotel around 8:00 p.m., I had to ask yet again if my room was ready before I was finally able to check in. I explained my frustration to the front desk staff, but instead of receiving an apology, they became defensive. I understand that delays can happen, but the lack of communication throughout the day was unacceptable. If check-in is advertised as 4:00 p.m., guests should reasonably expect their rooms to be ready by then, or at the very least be kept informed if there is a delay. To make matters worse, when I asked for the customer service phone number, the employees again responded with attitude instead of professionalism. I remained calm and simply explained the inconvenience I experienced. Unfortunately, based on this experience, I will not be staying

Jasmine

Jul 13, 2026 05:04:58 AM

Summary: Courteous staff. The hotel was conveniently located.

Yolanda

Jul 11, 2026 12:14:19 AM

Summary: This hotel was amazing, very clean, and a nice room with a view. On our last day the AC in the hotel went out and they did comp us for the trouble, but no complaints with that as it’s something that can’t be foreseen. I would absolutely stay at the royal sonesta again!!

Brianna

Jul 9, 2026 10:35:44 AM

Summary: Room is very clean and spacious. Staffs are very friendly and helpful. We would definitely come back again.

Tae Hee

Jul 9, 2026 03:18:04 AM

Summary: Doormen could be a little more helpful. People were struggling with their bags and they just looking.

Kassina

Jul 9, 2026 01:22:17 AM

Summary: Great location great city

YU-HSIANG

Jul 8, 2026 07:47:07 AM

Summary: Room was very clean, especially bathroom, towels, dresser drawers and fridge. The water pressure was excellent - shower had options to switch between handheld vs. shower head. Very satisfied with the room (they provide 2 free bottles of water in the room, upon arrival). Housekeeping staff were very friendly. Things to note: The air conditioning could be better (stronger) as it didn't cool the room enough (temperature ranged from 74 - 77 degrees fahrenheit). Had to fill the ice bucket to help cool down, even just a little. The toilet paper holder could use some redesign (suggest replacing to a different design) as the toilet paper roll kept falling off when using. Looks nice but not functional. Gave up using the holder and just placed the toilet paper roll on on top of the water tank. If you don't mind the room temperature, then this is in a great location and is a well-kept establishment.

Amanda

FAQ's

Is this Downtown Chicago hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown Chicago hotel have a swimming pool?

No, this Downtown Chicago hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Chicago hotel?

Best-rates for the Downtown Chicago hotel starts from $275 per night with includes Air Conditioner, Parking, TV, Wheelchair Accessible, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Guest Services, Child Friendly, Internet, Kitchen, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Downtown Chicago hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Chicago hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Chicago hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Chicago hotel?

Based on the information reported by the owner or manager, the Downtown Chicago hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Chicago hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Chicago hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $275

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