DoubleTree by Hilton Surabaya | Hotel in Surabaya

| 8.9 (436 Reviews) | 1 Bathroom 27 Guests

Surabaya Hotel | DoubleTree by Hilton Surabaya

Hotel in Surabaya

Located in Surabaya, 1.1 miles from Sharp Bamboo Monument, DoubleTree by Hilton Surabaya has accommodations with free bikes, private parking, an outdoor swimming pool and a fitness center. Among the various facilities of this property are a shared lounge, a terrace and a bar. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi throughout the property. At the hotel, every room comes with a desk. The rooms include air conditioning and a flat-screen TV, and some accommodations at DoubleTree by Hilton Surabaya have a safety deposit box. At the accommodation rooms come with a seating area. The breakfast offers buffet, continental or Full English/Irish options. At DoubleTree by Hilton Surabaya you'll find a restaurant serving Chinese, Dutch and Indonesian cuisine. Vegetarian, halal and gluten-free options can also be requested. The hotel has a playground. DoubleTree by Hilton Surabaya features amenities such as an on-site business center and sauna. Popular points of interest near the accommodation include Pasar Turi Train Station Surabaya, Joko Dolog Statue and Cheng Hoo Mosque. Juanda International Airport is 11 miles from the property.

DoubleTree by Hilton Surabaya is located in Surabaya.

This 308 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 5 star rated property and has over 436 reviews with the average score of 8.9 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 308 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This DoubleTree by Hilton Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “DoubleTree by Hilton Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Unique Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in The minimum age for check-in is 18

Cancellation policy Non refundable

Pet Policy Pets are not allowed

Other Policy Dear valued guest,, we are glad to have you and thank you for staying with us, kindly be informed that surabaya city council will hold a street carnaval along tunjungan street which is dubbed as “karnaval nang tunjungan.” the event is held on sunday, october 30, 2022 from 2pm to 9pm. the event is open for public, you are welcome to join the event, in conjunction with the event, tunjungan street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 october 2022, hotel guests will still be able to travel in and out through jalan gemblongan (coming to hotel) and from jalan tunjungan turns to jalan genteng kali (for going out of hotel). do expect heavier traffic along the way and please make ample time to travel during this event. should you need any assistance, our security team is happy to help you on your way to or from the hotel, should you have any concerns or inquiries, please do not hesitate to let us know by dialing gsm mobile at +62 811 3200 5302, and we will be more than happy to assist you, thank you and we wish you a pleasant stay!

Jl. Tunjungan 12, Surabaya, 60275, Indonesia

What Our Guests say 500 + Reviews

Apr 13, 2026 07:00:00 AM

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Breakfast is ok but one day they shut down half rooms and the reason is unacceptable. They said because in breakfasts is not much customer and in the dinner they have more customer. Also when the staff asked me what I want and over me the menu from other room they've closed and orders something and waiting for 25 minutes and at the time is not busy only couple people and so angry at the time to get simply thing like yoghurt.

Negative: The lift is to small and the air-conditioning in the lift certain time off its to hot .!!!

Summary: The location and staff at lobby ok 👍

Eng, Australia

Apr 11, 2026 07:00:00 AM

Reviewer Type: Couple

Travel Purpose: leisure

Positive: The room was really comfortable and spacious. It was just outside the popular cafe street. Breakfast was superb

Negative: Nothing

Summary: Relaxing

Chelsey, Singapore

Mar 23, 2026 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: business

Johanne A., Germany

Feb 12, 2026 08:00:00 AM

Reviewer Type: Solo Traveller

Travel Purpose: business

Positive: Security presence felt

Negative: Nil

Summary: Excellent hospitality

Muhammad Aswadi, Singapore

Feb 10, 2026 08:00:00 AM

Reviewer Type: Extended Group

Travel Purpose: business

Sara, Switzerland

Feb 8, 2026 08:00:00 AM

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Breakfast was good so is the location.

Negative: It was raining in the evening ang have to borrow umbrellas but they were not in good conditions. Shd replaced the umbrellas!

Summary: A good/comfortable stay!

AZIZAH, Malaysia

Feb 4, 2026 08:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Good price

Anthony, Australia

Jan 29, 2026 08:00:00 AM

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: great pool (with unfortunately too restrictive opening hours), big gym with all kinds of training facilities (24/7 open); amazing breakfast with a very broad choice of Indonesian and international dishes & huge breakfast area; the internet is very reliable; the rooms are very clean, the bathroom is great; as the hotel is next to Tunjunang Road (which is full of bars & restaurants) one can easily have an evening or morning walk there, probably the best hotel of Surabaya (at least the best I know); great views of downtown Surabaya from the rooms in the upper floors and the rooftop restaurant

Negative: there was a leakage in the AC in the first room I had gotten + the AC was very loud, so that substantial amounts of water dropped in the floor right after the entrance door - however, when I pointed that out to the reception, they generously gave me immediately a new room in the next higher room category with an amazing view of downtown Surabaya and the Tunjunang shopping center

Summary: Great hotel in the center of Surabaya next to Tunjunang Road

Karl M., Germany

Nov 20, 2025 08:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: business

albieboy, Netherlands

Nov 11, 2025 08:00:00 AM

Reviewer Type: Couple

Travel Purpose: leisure

FAQ's

Is this DoubleTree by Hilton Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at DoubleTree by Hilton Surabaya?

Check-in time for DoubleTree by Hilton Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the DoubleTree by Hilton Surabaya have a swimming pool?

Yes, this DoubleTree by Hilton Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in DoubleTree by Hilton Surabaya?

Best-rates for the DoubleTree by Hilton Surabaya starts from $77 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, View, Wheelchair Accessible, Ocean View, Balcony/Terrace, Oceanfront, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Kitchen, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is DoubleTree by Hilton Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the DoubleTree by Hilton Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the DoubleTree by Hilton Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, the DoubleTree by Hilton Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for DoubleTree by Hilton Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the DoubleTree by Hilton Surabaya are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $77