Surabaya Rentals Indonesia East Java Surabaya

Four Points by Sheraton Surabaya, Pakuwon Indah | Hotel in Surabaya

| 9.4 (173 Reviews) |  1 Bathroom  Stay&Play
Surabaya Hotel | Four Points by Sheraton Surabaya, Pakuwon Indah

Hotel in Surabaya

Art Deco Surabaya hotel connected to the convention center, steps from Pakuwon Mall
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, valet parking, and a children's pool.
Housekeeping is available on request.
Four Points by Sheraton Surabaya, Pakuwon Indah offers 310 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.


An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in subject to availability minimum check-in age: 17
Check-out A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Payment Policy Fee for buffet breakfast: approximately idr 154880 for adults and idr 77440 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 4) valet parking fee: idr 50000 per stay early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: idr 605000.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. rollaway/extra beds are available for idr 605000.0 per day. cribs (infant beds) are not available.
Pet Policy Pets not allowed
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)
 
Pakuwon Mall, Surabaya, 60216, Indonesia

What Our Guests say 500 + Reviews

May 14, 2025 03:18:11 PM
Summary: The stay was very comfortable. It would be better that there are hooks/hanging bars to hang our wet swimming costumes in the toilet. Also, would appreciate there is a grab bar in the shower, for safety purposes.
Apr 30, 2025 08:02:09 PM
Summary: My room wasn't sound proof. We can heard clearly what the guests at the next room were talking on the middle of th night. Reason being most of the walls are wooden partitions and not solid walls. Can heard the sound of closing and opening of curtains coming from next room
Apr 9, 2025 10:49:45 PM
Summary: Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.
Steven Steven
Mar 5, 2025 04:30:10 AM
Summary: The best hotel to stay in Surabaya
Puguh Puguh
Jan 13, 2025 12:21:43 PM
Summary: Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.
Steven Steven
Nov 29, 2024 12:56:57 PM
Summary: Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Simon Simon
Nov 16, 2024 06:27:17 AM
Summary: Middle of the city, clean, easy access to the mall, varieties of food
Martin Martin
Nov 9, 2024 05:16:03 PM
Summary: Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Aug 14, 2024 06:02:33 PM
Summary: Great location and next to a mall.
Lulu Lulu
Jul 18, 2024 08:10:00 AM
Summary: I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.
Wati Wati

FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $92 per night with includes Accessibility, Toiletries, Child Friendly, Parking, Pool, Wheelchair Accessible, Wellness Facilities, Restaurant, Breakfast, Kitchen, Business Services, Sports/Activities, Bar, Guest Services, Balcony/Terrace, Bedding/Linens, Internet, Laundry, Air Conditioner, Designated Smoking Area StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surabaya hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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