Grand Hyatt Hangzhou | Hotel in Hangzhou

| 8.3 (197 Reviews) |  12 Bathrooms  36 Guests
Shangcheng Hotel | Grand Hyatt Hangzhou

Hotel in Shangcheng, Hangzhou

Located beside the beautiful West Lake in Eastern China, Grand Hyatt Hangzhou is well-equipped with fitness facilities, business center and rooms with elegant interiors. It is only a 5-minute walk from Longxiangqiao Subway Station. The hotel is a 10-minute drive from Wulin Square. It is a 15-minute drive from Hangzhou Railway Station and a 30-minute drive from Hangzhou East Railway Station. Xiaoshan International Airport is a 50-minute drive away. The 24-hour fitness center comes equipped with cardio and strength training machines, as well as Power Plate platforms and TRX trainers. There is also a year-round indoor heated pool featuring skylight ceiling, a poolside bar and West Lake view. To relax, guests can laze in the sauna, relax with a massage on site, or enjoy West Lake's music fountain from the rooftop garden. The spacious rooms in Grand Hyatt Hangzhou feature ironing facilities, a flat-screen TV and a mini-bar. The bathrooms have both a bathtub and hot-water shower facilities. Free toiletries, slippers and bathrobes are also available. The on-site 7 restaurants and bars offer both local flavors and cuisines from around the globe.

Grand Hyatt Hangzhou is located in Hangzhou.

This 375 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Pool, Spa, and several others. This is a 5 star rated property and has over 197 reviews with the average score of 8.3 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 375 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Grand Hyatt Hangzhou in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Grand Hyatt Hangzhou”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • View
  • Wheelchair Accessible
  • Private Pool
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Guest Services
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Free cancellation
Pet Policy Pets are not allowed
Other Policy Guests are required to show a valid government-issued id card or passport upon check-in, please note that smoking is not allowed in all rooms, please note that the onsite restaurants, bars and facilities may have limited services until further notice, according to the new regulations of zhejiang domestic waste management regulations, starting from march 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. for use, please consult the hotel.
 
No.28, Hubing Road, Hangzhou, 310006, China

What Our Guests say 500 + Reviews

Apr 26, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The location of Grand Hyatt is excellent.
Negative: The W.C. in the toilet is old model, this is the only negative side that I cannot give full mark. Further improvement is required, please refer to the Japan's standard with heater and auto washing. However, the room design is perfect.
Summary: I like my stay in Grand Hyatt
Daniel Sim Peck Hwa Daniel Sim Peck Hwa, Singapore
Apr 26, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Wei Wei, United States
Apr 22, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Great location on the West Lake and right next to the main shopping street. Decent sized rooms. Renovated. Grand lobby with good pastries and cakes. Walking distance to Xi Hu Tian Di, a lovely collection of restaurants in a garden setting.
Negative: The 8/F rooftop is only for Grand Club members. Not accessible to all hotel guests.
Summary: Renovated Classic in a Fantastic Location!
YOKE YUEN YOKE YUEN, Hong Kong
Apr 21, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Great location, well managed
Negative: Coffee machine at the breakfast not enough, one machine only. It was spoiled during our stay on the third day, have to order coffee from staff
Summary: It was very pleasant except one incident, the front seat staff called one taxi was very dirty. We refused to get in the
Tee Tee, Malaysia
Apr 21, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Luli Luli, Australia
Mar 15, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The hotel is in a great location and we had a lovely view of the west lake
Negative: nothing everting was great
Laura Laura, United Kingdom
Mar 9, 2025 08:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: business
Jamaal Jamaal, Sri Lanka
Mar 4, 2025 08:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Great location, nice facilities, excellent service
Summary: Awesome stay
Padiwaratda Padiwaratda, United States
Feb 15, 2025 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Ionut Cleju Ionut Cleju, Romania
Feb 11, 2025 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
ABDULLAH ABDULLAH, Saudi Arabia

FAQ's

Is this Grand Hyatt Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Grand Hyatt Hangzhou?

Check-in time for Grand Hyatt Hangzhou starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Grand Hyatt Hangzhou have a swimming pool?

Yes, this Grand Hyatt Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Hyatt Hangzhou?

Best-rates for the Grand Hyatt Hangzhou starts from $215 per night with includes Air Conditioner, Parking, Pool, Spa, Restaurant, View, Wheelchair Accessible, Accessibility, Security/Safety, Business Services, Internet, Laundry, Private Pool, Sports/Activities, Bar, Guest Services, Transportation/Shuttle, Wellness Facilities, Breakfast, Child Friendly, Hot Tub StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Grand Hyatt Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Hyatt Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Hyatt Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, the Grand Hyatt Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, details for the cancellation policy for the Grand Hyatt Hangzhou are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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