Holiday Inn Hotel & Suites Charleston West by IHG | Hotel in South Charleston

| 8.6 (1002 Reviews) |  1 Bathroom  Stay&Play
South Charleston Hotel | Holiday Inn Hotel & Suites Charleston West by IHG

Hotel in South Charleston

Suburban hotel with airport shuttle service and area shuttle service
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Housekeeping is available on request.
Holiday Inn Hotel & Suites Charleston West by IHG offers 150 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.


Recreational amenities at the hotel include an indoor pool and a fitness center.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available express check-in available minimum check-in age: 21
Check-out A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Payment Policy Fee for buffet breakfast: approximately usd 13.99 per person pet fee: usd 40 per pet, per night service animals are exempt from fees late check-out is available for a fee (subject to availability) rollaway bed fee: usd 10.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are available for usd 10.0 per night. free cribs (infant beds)!
Pet Policy 2 total (up to 100 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)
 
400 Second Ave, South Charleston, 25303, United States

What Our Guests say 500 + Reviews

Jul 14, 2025 07:59:47 PM
Summary: This hotel was great for our needs - just passing through. We appreciated they allowed dogs and had a designated area for them. The room was pretty dark, but everything was clean. While the hotel is older and showed some wear, overall it was good.
Kristen Kristen
Jul 14, 2025 02:43:04 AM
Summary: The staff were extremely pleasant and friendly with all guests. We were staying for my daughter's softball tournament and this is where her team was staying. We definitely suggest using Hotels.com for booking purposes. If you stay on the weekends, breakfast doesn't start until about 710a, which as an issue for us because we had to be a the fields by 730a. The room was average, but we found trash between the wall and the bed my daughter slept on, so that was gross. Overall it wasn't a bad trip, the pool area was great for the girls. Average at best is how I would describe it, nothing above the normal other than the staff being kind. Even then they pushed not using 3rd parties like Hotels.com because they "can't help fix any issues with the stay or room." That to me was absurd as they were encouraging people to pay more for mediocre stays.
Cheyenna Cheyenna
Jul 8, 2025 09:11:23 PM
Summary: Great accommodations awesome staff Marina at the bar was the sweetest she could be and Melissa at the front desk was very helpful. Breakfast was great. Great group of people you have there.
Joan Joan
Jul 7, 2025 08:23:20 AM
Summary: It is a dog friendly hotel. I do not own a dog dogs everywhere. Not good
Rodrick Rodrick
Jun 27, 2025 02:23:04 AM
Summary: My husband and I stay here whenever necessary. We like it, because it is less than four miles from our house. I took a shower last night and noticed water in the floor, so I dried it up. Then I noticed the towel. It turned gray. I wore socks the rest of the night and tried not to think about what else was dirty. Even though the bathroom needed a better cleaning, the beds were comfortable, pillows were perfect and the air conditioner worked like a charm. It’s been in the mid to high 90s, so that’s all we cared about and the beds.
Lee Ann Lee Ann
Jun 20, 2025 08:53:15 PM
Summary: Had a great stay. Especially enjoyed the breakfast buffet because the service there was excellent. The people at this hotel really know how to do hospitality. Had a great night and a great morning on the way out.
donald donald
Jun 8, 2025 12:25:25 AM
Summary: The hotel staff was very accommodating! The only downfall was the wait at the hotel restaurant even though it wasn’t busy! Other than that, we will definitely stay there again 😁
Breanne Breanne
Jun 2, 2025 04:45:00 PM
Summary: The room was ok. Pretty clean overall. The pillows are terrible and the mattress was hard.
kelly kelly
Apr 23, 2025 12:10:19 AM
Summary: It was awesome… enjoyed and the pool and jacuzzi was so relaxing. Rooms was nice and roomy, nice size bathroom and kitchen.. enjoyed my stay
Apr 22, 2025 02:18:08 PM
Summary: We had a nice time . Staff could have been better
Pamela Pamela

FAQ's

Is this South Charleston hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the South Charleston hotel have a swimming pool?

Yes, this South Charleston hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in South Charleston hotel?

Best-rates for the South Charleston hotel starts from $133 per night with includes Air Conditioner, Parking, Wheelchair Accessible, Transportation/Shuttle, Security/Safety, Business Services, Wellness Facilities, Bar, TV, Sports/Activities, Toiletries, Guest Services, Entertainment, Barbecue/Outdoor Cooking, Internet, Pool, Balcony/Terrace, Breakfast, Child Friendly, Laundry, Accessibility, Bedding/Linens, Fireplace/Heating, Restaurant, Kitchen StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is South Charleston hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the South Charleston hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the South Charleston hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the South Charleston hotel?

Based on the information reported by the owner or manager, the South Charleston hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for South Charleston hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the South Charleston hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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