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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG | Hotel in Urbandale

| 8.2 (1009 Reviews) |  1 Bathroom
Urbandale Hotel | Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel in Urbandale

Hotel in Urbandale with airport shuttle service and area shuttle service
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.


Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • Wheelchair Accessible
  • Accessibility
  • Transportation/Shuttle
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3 pm; check-in end time: midnight express check-in available minimum check-in age: 18
Check-out Check-out before noon contactless check-out available
Payment Policy Fee for buffet breakfast: approximately usd 15 per person pet fee: usd 20 per pet, per stay service animals are exempt from fees refrigerator fee: usd 7 per night in-room microwave fee: usd 7 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Pet Policy Pets allowed for an extra charge of usd 20 per pet, per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees up to 50 lbs per pet
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)
 
4800 Merle Hay Rd, Urbandale, 50322, USA

What Our Guests say 500 + Reviews

Aug 31, 2025 07:43:59 AM
Summary: The building and the rooms are pretty old and rather damp. I was there for one night and it was OK for a one night stay. If I had to stay in town for a longer time, I wouldn’t have stayed here.
Aug 17, 2025 06:04:27 AM
Summary: Three elevators but only one seemed to work. Very slow to get from the top (5th floor) to lobby. Bathroom was pretty small. Overall comfortable and fairly priced.
Aug 12, 2025 12:09:15 AM
Summary: Stayed in room 520. Ceiling damaged, tub stained, toilet chipped, lamp shade crumpled, chair fabric damaged, comfortable bed. Room needs attention.
Mark Mark
Jul 2, 2025 10:35:37 PM
Summary: Great service, pleasant staff and clean room!
Andrew Andrew
Jul 1, 2025 11:45:42 PM
Summary: Short distance to des moines. Nice place
Jeff Jeff
Jun 30, 2025 08:22:12 PM
Summary: Carpets need to be vacuumed, ice machine on third floor is not operating, tub is very slippery, bathroom faucet is wobbly.
David David
Jun 20, 2025 07:00:00 PM
Summary: Awesome
David David
Jun 17, 2025 01:44:40 AM
Summary: There was just issue after issue it seemed. The elevators were terribly slow and did not function properly to the point only 1 was operating for most of a day stay and it took 45 minutes for them to get someone who was stuck in one out. The room was dusty, the ceiling clearly had water damage issues they just slapped paint over. The room smelled off like a musty smell, the shower has cracks all over that leaked out onto the floor. We requested towels multiple times and they never brought them to our room. The room next door to us was loud and obnoxious the last nights with a screaming child after 2 calls to the front desk to ask them to keep it down or move our room. They told us they would handle it and nothing changed.
William William
Jun 16, 2025 01:36:04 AM
Summary: Cheyanne was very helpful!
Sophia Sophia
Jun 15, 2025 01:55:15 AM
Summary: Restaurant adjacent. Nice decore. Nice people.
Daniel Daniel

FAQ's

Is this Urbandale hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Urbandale hotel?

Check-in time for Urbandale hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Urbandale hotel have a swimming pool?

Yes, this Urbandale hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Urbandale hotel?

Best-rates for the Urbandale hotel starts from $99 per night with includes Guest Services, Accessibility, Business Services, Wellness Facilities, Restaurant, Parking, Pool, Designated Smoking Area, Wheelchair Accessible, Transportation/Shuttle, Bedding/Linens, Breakfast, Internet, Air Conditioner, Child Friendly, Kitchen, Laundry, Toiletries, TV, Bar StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Urbandale hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Urbandale hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Urbandale hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Urbandale hotel?

Based on the information reported by the owner or manager, the Urbandale hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Urbandale hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Urbandale hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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