City of Carcassonne Rentals France Occitanie Carcassonne City of Carcassonne

Hotel de la Cité Carcassonne - MGallery Collection | Hotel in Carcassonne

| 9.4 (816 Reviews) |  1 Bathroom  Stay&Play
City of Carcassonne Hotel | Hotel de la Cité Carcassonne - MGallery Collection

Hotel in City of Carcassonne, Carcassonne

Luxury hotel with a winery and a full-service spa
An attached winery, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Hotel de la Cité Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include a steam room and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 4 pm; check-in end time: midnight minimum check-in age: 18
Check-out Check-out before noon contactless check-out available
Payment Policy Fee for buffet breakfast: approximately eur 30 for adults and eur 15 for children uncovered valet parking fee: eur 30 per night (in/out privileges) pet fee: eur 20 per pet, per night service animals are exempt from fees rollaway bed fee: eur 80.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are available for eur 80.0 per night. free cribs (infant beds)!
Pet Policy Food and water bowls are available pets allowed for an extra charge of eur 20 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges property registration number fr0f532662145 safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)
 
Place Auguste Pierre Pont, Carcassonne, 11000, France

What Our Guests say 500 + Reviews

Jul 14, 2025 03:00:38 PM
Summary: The most beautiful and unique hotel I’ve stayed in. Absolutely fabulous stay.
Jul 12, 2025 06:51:17 PM
Summary: The hotel is located in a special site in Carcassone, both as the UNESCO landmark and for the church it sits next to. However, the super antiquated beds (mine sank in the middle), the antiquated (and in some cases broken) furniture, barely working AC, and mold and dirt in the cracks of the shower and around the AC unit make it not comparable with its pricing. This is my second stay. The first was with a group for which we had a discount. And, I wouldn’t stay again until upgrades have been completed.
Jul 6, 2025 11:35:10 PM
Summary: Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!
Duane Duane
Jun 14, 2025 09:16:57 PM
Summary: Great service at reception, weight staff was outstanding, only negative is the shower and tower tub were awkward to use dangerous to get in and out had to be very very careful and I am relatively young and agile.
Thomas Thomas
May 15, 2025 03:21:17 AM
Summary: I’ve stayed before and was absolutely disappointed with my return visit.
May 8, 2025 05:08:27 AM
Summary: A very special hotel with great service and a unique atmosphere. We loved every moment of our stay as did our little Italian Greyhound.
Vimish Vimish
May 1, 2025 06:53:01 PM
Summary: For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
Flavio Flavio
Apr 29, 2025 12:00:24 AM
Summary: Amazing staff and service. Beautiful hotel.
Normand Normand
Apr 22, 2025 12:19:28 PM
Summary: The Hotel de la Cite is a beautiful hotel filled with helpful and attentive staff! We loved our room overlooking the city! Thank you for a magical stay!
Nancy Nancy
Apr 7, 2025 07:03:29 PM
Summary: The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
Jeremy Jeremy

FAQ's

Is this City of Carcassonne hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at City of Carcassonne hotel?

Check-in time for City of Carcassonne hotel starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the City of Carcassonne hotel have a swimming pool?

Yes, this City of Carcassonne hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in City of Carcassonne hotel?

Best-rates for the City of Carcassonne hotel starts from $396 per night with includes Internet, Balcony/Terrace, Guest Services, Laundry, Parking, Wheelchair Accessible, Accessibility, Business Services, Bedding/Linens, Spa, Kitchen, Pool, TV, Restaurant, Air Conditioner, Designated Smoking Area, Wellness Facilities, Bar, Entertainment, Breakfast, Child Friendly StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is City of Carcassonne hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the City of Carcassonne hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the City of Carcassonne hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the City of Carcassonne hotel?

Based on the information reported by the owner or manager, the City of Carcassonne hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for City of Carcassonne hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the City of Carcassonne hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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