Grefrath Rentals Germany North Rhine-Westphalia Dusseldorf Grefrath

Hotel Fire & Ice | Hotel in Neuss

| 9.4 (267 Reviews) |  1 Bathroom  Stay&Play
Grefrath Hotel | Hotel Fire & Ice

Hotel in Grefrath, Neuss

Family-friendly slopeside fun with downhill skiing
With direct access to the slopes, Hotel Fire & Ice makes guests feel at home with amenities like a restaurant and a full-service spa.
Change of towels is available on request.
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Parking
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Skiing
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Eco Friendly
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in time starts at 4:00 pm minimum check-in age: 18
Check-out Check-out before 11 am contactless check-out available
Payment Policy Fee for buffet breakfast: approximately eur 24.50 for adults and eur 12.25 for children uncovered self parking fee: eur 6 per day rollaway bed fee: eur 30.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 30.0 per night.
Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property uses eco-friendly cleaning products
 
An der Skihalle 1, Neuss, 41472, Germany

What Our Guests say 500 + Reviews

Oct 30, 2025 09:11:21 AM
Summary: This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Michael Michael
Oct 25, 2025 05:37:08 AM
Summary: I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Fasih Fasih
Dec 11, 2023 05:50:14 PM
Summary: Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Zachary Zachary
May 17, 2023 04:26:32 PM
Summary: As always , great hotel great friendly staff and peaceful
Peter Peter
Mar 10, 2023 07:47:45 PM
Summary: Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Peter Peter
Nov 1, 2021 08:40:34 PM
Summary: Nice hotel with good facilities regarding activities and dining options. Breakfast is good. Choose the chalets if possible
Sep 1, 2021 05:24:50 PM
Summary: Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Peter Peter
Jun 12, 2020 09:33:58 PM
Summary: What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Peter Peter
Jun 4, 2020 10:49:32 PM
Summary: Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Peter Peter
Mar 5, 2020 07:50:45 PM
Summary: Superservice
Johan Johan

FAQ's

Is this Hotel Fire & Ice pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Fire & Ice have a swimming pool?

No, this Hotel Fire & Ice does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Fire & Ice?

Best-rates for the Hotel Fire & Ice starts from $147 per night with includes Breakfast, Child Friendly, Spa, Wheelchair Accessible, Accessibility, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Guest Services, Kitchen, Parking, Business Services, Fireplace/Heating, Restaurant, Toiletries, Eco Friendly, Internet, Laundry, TV, Balcony/Terrace, Security/Safety, Bar StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Hotel Fire & Ice a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Fire & Ice wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Fire & Ice is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Fire & Ice?

Based on the information reported by the owner or manager, the Hotel Fire & Ice indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Fire & Ice?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Fire & Ice are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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