ibis Surabaya City Center | Hotel in Surabaya

| 8.4 (82 Reviews) |  1 Bathroom  Stay&Play
Surabaya Hotel | ibis Surabaya City Center

Hotel in Surabaya

Hotel with a full-service spa, a short walk to Tunjungan Plaza
A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and spa services.
Housekeeping is available on request.
Ibis Surabaya City Center offers 224 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Unique Amenities

  • Air Conditioner
  • Parking
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Guest Services
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 2 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18
Check-out Check-out before noon contactless check-out available express check-out available
Payment Policy Fee for buffet breakfast: approximately idr 100000 per person airport shuttle fee: idr 250000 per vehicle (one-way, maximum occupancy 3) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy Pets not allowed
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property uses a grey water recycling system
 
Jalan Basuki Rahmat 94 - 96, Surabaya, 60271, Indonesia

What Our Guests say 500 + Reviews

May 19, 2025 09:20:00 PM
Summary: Comfortable hotel, and after a long day travelling, we did not want to search outside for a meal, and ate here, food was very good, and also excellent choice of drinks
KEITH KEITH
Oct 4, 2024 08:09:13 AM
Summary: Nice hotel to stay in the middle of the Surabaya City. Near shopping malls. Clean hotel with great breakfast.
May 13, 2024 09:47:09 PM
Summary: It’s a nice hotel, nice location.It is absolutely no problem for coming back next time!
Sando Sando
Apr 23, 2024 08:42:43 PM
Summary: This property area is good. Walk 5 mins to one of the shopping mall.
PATRICK PATRICK
Apr 22, 2024 09:40:40 PM
Summary: The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Chuan Guan Chuan Guan
Mar 13, 2024 06:05:39 PM
Summary: Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Katie Katie
Feb 26, 2024 04:37:28 PM
Summary: Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Simon Simon
Jan 29, 2024 12:51:59 PM
Summary: Towels a bit old
lydia mason lydia mason
Dec 6, 2023 09:26:04 PM
Summary: Clean and affordability
Ngai Weng Ngai Weng
Dec 7, 2022 03:08:49 PM
Summary: Great place that was very central & close to Tunjungan Plaza
Angela Angela

FAQ's

Is this ibis Surabaya City Center pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at ibis Surabaya City Center?

Check-in time for ibis Surabaya City Center starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the ibis Surabaya City Center have a swimming pool?

No, this ibis Surabaya City Center does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in ibis Surabaya City Center?

Best-rates for the ibis Surabaya City Center starts from $23 per night with includes Guest Services, Child Friendly, Kitchen, Laundry, TV, Balcony/Terrace, Breakfast, Internet, Bedding/Linens, Wellness Facilities, Spa, Restaurant, Bar, Air Conditioner, Parking, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Wheelchair Accessible StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is ibis Surabaya City Center a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the ibis Surabaya City Center wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the ibis Surabaya City Center is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the ibis Surabaya City Center?

Based on the information reported by the owner or manager, the ibis Surabaya City Center indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for ibis Surabaya City Center?

Based on the information reported by the owner or manager, details for the cancellation policy for the ibis Surabaya City Center are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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