Lake Kivu Serena Hotel | Hotel in Gisenyi

| 8.8 (91 Reviews) | 1 Bathroom

Hotel in Gisenyi

Beachfront hotel with full-service spa
Spend the day relaxing on the beach or pampering yourself at Lake Kivu Serena Hotel's full-service spa.
Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and hair dryers. This Gisenyi hotel provides complimentary wireless Internet access.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Unique Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Balcony/Terrace
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Child Friendly
Internet
Laundry

Policies

Check-in Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18

Check-out Check-out before noon express check-out available

Payment Policy Airport shuttle fee: usd 120 per person (one-way) airport shuttle fee per child: usd 60 (from 4 to 12 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. free cribs (infant beds)!

Pet Policy No pets or service animals allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number a505/06 safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Gisenyi Rwanda, Gisenyi, 00100, Rwanda

What Our Guests say 500 + Reviews

Dec 9, 2024 04:28:46 PM

Summary: Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic

Calvin

Oct 29, 2024 01:16:34 PM

Summary: Beautiful propertyz beautiful town

Martin

Aug 21, 2024 11:51:56 AM

Summary: I did NOT want to leave…. Thats all I’ll say.

Matthew

Aug 5, 2024 03:21:52 PM

Summary: Lovely hotel. Very relaxing and ina nice neighborhood.

Ryan

Dec 4, 2023 12:02:05 AM

Summary: The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!

Catriona

Jul 9, 2023 07:06:46 PM

Summary: Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great

Murithi

Mar 2, 2023 06:10:15 AM

Summary: The staff are really good. They provide high level customer care.

Claude

Mar 2, 2023 06:10:15 AM

Summary: The staff are really good. They provide high level customer care.

Mar 1, 2023 12:21:02 AM

Summary: Would recommend

Adeola

Jul 17, 2022 05:42:31 AM

Summary: Hotel is run down with most in-room amenities in bad shape. Food was decent

Michal

FAQ's

Is this Lake Kivu Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Lake Kivu Serena Hotel?

Check-in time for Lake Kivu Serena Hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Lake Kivu Serena Hotel have a swimming pool?

Yes, this Lake Kivu Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Lake Kivu Serena Hotel?

Best-rates for the Lake Kivu Serena Hotel starts from $189 per night with includes Spa, Laundry, Designated Smoking Area, Balcony/Terrace, Bedding/Linens, Wellness Facilities, Restaurant, Child Friendly, Parking, Pool, TV, Bar, Guest Services, Internet, Air Conditioner, Business Services StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Lake Kivu Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Lake Kivu Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Lake Kivu Serena Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Lake Kivu Serena Hotel?

Based on the information reported by the owner or manager, the Lake Kivu Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Lake Kivu Serena Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Lake Kivu Serena Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $189

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