Sandman Hotel & Suites Kelowna | Hotel in Kelowna

| 6.8 (1771 Reviews) |  1 Bathroom  Stay&Play
Dilworth Mountain Estates Hotel | Sandman Hotel & Suites Kelowna

Hotel in Dilworth Mountain Estates, Kelowna

Hotel in Kelowna with 2 restaurants and a fitness center
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • TV
  • Wheelchair Accessible
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 4 pm; check-in end time: midnight
Check-out Check-out before 11 am express check-out available
Payment Policy Fee for cooked-to-order breakfast: approximately cad 10 to 25 per person pet fee: cad 25 per accommodation, per night (maximum cad 125 per stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! children 14 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy 2 total (up to 50 lbs per pet) pets allowed for an extra charge of cad 25 per accommodation, per night (maximum cad 125 per stay) service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges mobile payment options include: google pay and apple pay please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and mobile payments; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.
 
2130 Harvey Ave, Kelowna, V1Y 6G8, Canada

What Our Guests say 500 + Reviews

Aug 14, 2025 11:18:55 PM
Summary: The bid they are not comfortable at all the mattresses they’re pretty bad the pillows the same they’re not good
hussam hussam
Aug 1, 2025 03:56:11 AM
Summary: I stayed 2 nights in Sandman and very disappointed with everything. No elevator. For 3 floor, the toilet and the bathroom fixture are not working. They didn’t clean up my room second day, I have to pick up fresh tower at reception.
Syrus Syrus
Aug 1, 2025 02:24:14 AM
Summary: Was just fine, but .... The fan in the washroom was very loud Limited numbers of towels in the bathroom Elevator was not working, we had to take the stairs.
Sarbast Sarbast
Jul 27, 2025 12:39:42 AM
Summary: The room was okay but did not match the description. Booked a room with a "city view" and got a parking lot view. Pool and hot tub were also out of service for the duration of the stay.
Jul 15, 2025 11:29:58 AM
Summary: We were very disappointed in this Sandman location. When we arrived the desk clerk seemed half asleep and kept asking me the wrong things. I assumed he was tired after a long shift but apparently he was just starting. 😳 Then he said our room was on the 3rd floor but there was no elevator to that floor! We had a lot of luggage and just wanted to relax. When we booked, there was no information saying that there was no elevator! He said they did not have another room to offer us. When I complained very loudly another employee offered to help us with our luggage. As we were going to do that I was still very upset and stressed about this and kept voicing my displeasure. The other desk clerk (not the one that checked us in) came running down the hall and offered us a room on the second floor - after the first clerk told us there wasn’t one! It turns out it was a room with two queens and we had booked one but Mr. Sleepy didn’t said that. You would think everything would be fine at this point but as we were trying to get a luggage cart down the very thin hallway and pass a housekeeping cart - it was almost was impossible / it was a one way hallway! The next day we realized two couples couldn’t pass each other walking together, someone always had to stop and wait for others to go by. It was not a comfortable or fun experience at all when we had been hoping for a relaxing night in Kelowna. And also the hot tub was closed but no mention of that when we booked.
Edytha Edytha
Jul 10, 2025 08:28:49 AM
Summary: Not enough parking available for how many rooms they have. Place is very run down, dirty, and falling apart. Our room bed was horrible. Bathroom was dirty and falling apart, shower curtain was ripped and didn’t even fit the shower, shower head sprayed water everywhere causing the whole floor to be soaked and very slippery. All night people were slamming doors. Wouldn’t recommend staying here.
Henrietta Henrietta
Jul 10, 2025 01:14:33 AM
Summary: The whole hotel is under renovation in the main(old) building. You walk in to the main entrance and there is a huge board wall blocking most of the lobby area. There is a line of people trying to check in and their family scattered around. Chaotic. We walked into the room and hear the toilet water running. The tank is malfunctioning and you can't flush. Shouldn't the cleaning crew have noticed it? Plus the room has no real outside window. It's facing the pool which is in the middle of the building. We ask for another room. Initially denied. The maintenance person comes in and concurs the toilet is broken. They gave us another room. It's a lot nicer with updates except the shower faucet is wiggly and does not completely shut. You hear the water running all night. The sink faucet spews extra water around the sink and it gets messy every time you try to use it. We did not ask for another room because we did not want to move and disappointed again. The ice machines are broken on both second and third floors. I did not check the first floor. The second day our room number plate outside the door fell off on its own. It looks like they just used some double sided tape. People working there seem nice but they need to pay better attention to details on the maintenance and workmanship on the renovation. Maybe it's nicer in the tower(new) building. But we're not coming back for sure.
Jun 24, 2025 12:07:02 AM
Summary: I was in town for a sporting event and needed a place to stay the night before. I found the Sandman and gave it chance. I had a great time and experience. The staff were wonderful and welcoming. The concierge was very patience and accommodating while i was experiencing some issues with my credit card. Would stay again on my next visit to Kelowna.
Anthony Anthony
Jun 21, 2025 10:45:29 AM
Summary: Great stay, pleasant helpful staff, good parking, pool was clean, hot tub is out of order
Sabrina Sabrina
Jun 21, 2025 10:42:48 AM
Summary: Staff is always amazing, rooms are well maintained, I love the location. Parking is pretty good.
Sabrina Sabrina

FAQ's

Is this Dilworth Mountain Estates hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Dilworth Mountain Estates hotel?

Check-in time for Dilworth Mountain Estates hotel starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Dilworth Mountain Estates hotel have a swimming pool?

No, this Dilworth Mountain Estates hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Dilworth Mountain Estates hotel?

Best-rates for the Dilworth Mountain Estates hotel starts from $111 per night with includes Restaurant, Wheelchair Accessible, Business Services, Bedding/Linens, Bar, Entertainment, Internet, Kitchen, Guest Services, Air Conditioner, Parking, TV, Accessibility, Security/Safety, Wellness Facilities, Child Friendly, Toiletries, Breakfast, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Dilworth Mountain Estates hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Dilworth Mountain Estates hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Dilworth Mountain Estates hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Dilworth Mountain Estates hotel?

Based on the information reported by the owner or manager, the Dilworth Mountain Estates hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Dilworth Mountain Estates hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Dilworth Mountain Estates hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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