Shangri-la Surabaya | Hotel in Surabaya

| 8.8 (341 Reviews) |  6 Bathrooms  24 Guests  Stay&Play
Surabaya Hotel | Shangri-la Surabaya

Hotel in Surabaya

Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. Private bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Shangri-la Surabaya is located in Surabaya.

This 357 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Designated Smoking Area, Wheelchair Accessible, and several others. This is a 5 star rated property and has over 341 reviews with the average score of 8.8 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 357 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Shangri-la Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Shangri-la Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • View
  • Wheelchair Accessible
  • Ocean View
  • Balcony/Terrace
  • Oceanfront
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Non refundable
Pet Policy Pets are not allowed
Other Policy Children’s meal policy for all shangri-la circle members, when accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. registered in-house hotel guests can also join shangri-la circle at any time during their stay to enjoy the meal plan. children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
 
Jl. Mayjend Sungkono 120, Surabaya, 60256, Indonesia

What Our Guests say 500 + Reviews

Aug 23, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Malini Malini, United Kingdom
Aug 18, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: I am pleased to have discovered the Shangri-la chain. They offer excellent service. When I asked for a quiet room, they took this into account when allocating my room. The room has comfortable beds and dark curtains and sound proof windows, so we slept very well. The swimming pool area is amazing, and the water has the right temperature. And it is quite a long and in certain parts deep swimming pool, which is great for swimming under water. There is also a life guard to watch the children and lots of children activities. I will definitely book again with Shangri-la.
Negative: There are no family rooms in the hotel but we could order an extra cot.
Summary: Very relaxing stay
Karen Karen, Belgium
Aug 15, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Attentive staff and efficient service!
Negative: Nothing
Eve Eve, Singapore
Aug 15, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: business
Positive: The room is clean and spacious.
Aryana Aryana, Singapore
Mar 12, 2025 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Love it! ❤️
Summary: Love from Malaysia
Sisdaa Sisdaa, Malaysia
Mar 9, 2025 08:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Everything is absolutley amazing, but lightening and bed are impressive ❤️
Summary: Amazing stay
Anna Anna, Poland
Mar 7, 2025 08:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Negative: Closed restaurants for Ramadan
Summary: SHANGRILA should make it clear what facilities are closed during Ramadan at the time of booking .
Keogh Keogh, Singapore
Mar 1, 2025 08:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: business
Aisha Aisha, Indonesia
Aug 21, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Halim Halim, Indonesia
Aug 18, 2024 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Tanto Tanto, Indonesia

FAQ's

Is this Shangri-la Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-la Surabaya?

Check-in time for Shangri-la Surabaya starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-la Surabaya have a swimming pool?

Yes, this Shangri-la Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-la Surabaya?

Best-rates for the Shangri-la Surabaya starts from $87 per night with includes View, Spa, Bar, Entertainment, Breakfast, Internet, Laundry, Sports/Activities, Parking, Ocean View, Balcony/Terrace, Oceanfront, Security/Safety, Guest Services, Air Conditioner, Accessibility, Toiletries, Child Friendly, Hot Tub, Business Services, Designated Smoking Area, Wheelchair Accessible, Transportation/Shuttle, Wellness Facilities, Restaurant, Pool StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Shangri-la Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-la Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-la Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-la Surabaya?

Based on the information reported by the owner or manager, the Shangri-la Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-la Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shangri-la Surabaya are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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