Surabaya Rentals Indonesia East Java Surabaya

Shangri-La Surabaya | Hotel in Surabaya

| 8.8 (229 Reviews) |  1 Bathroom  Stay&Play
Surabaya Hotel | Shangri-La Surabaya

Hotel in Surabaya

Luxury hotel with 5 restaurants and a full-service spa
Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.
Change of towels is available on request.
Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.


3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 2:00 pm; check-in end time: midnight contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 17
Check-out Check-out before noon contactless check-out available express check-out available late check-out subject to availability
Payment Policy Fee for buffet breakfast: approximately usd 24 for adults and usd 12 for children valet parking fee: usd 5 per day rollaway bed fee: usd 605000 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are available for usd 605000 per night. cribs (infant beds) are not available.
Pet Policy No pets or service animals allowed
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of shangri-la cares (shangri-la) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
 
JL. May. Jend. Sungkono 120, Surabaya, 60256, Indonesia

What Our Guests say 500 + Reviews

Jun 16, 2025 11:41:57 PM
Summary: Swimming pool is great
Maxime Maxime
Feb 1, 2025 06:38:17 AM
Summary: Service was slow or non existant around the pool, where i spent most of my time.
Jeffrey Jeffrey
Oct 13, 2024 07:32:11 PM
Summary: Staff are very kind and smiling
yutaka yutaka
Aug 25, 2024 07:25:49 AM
Summary: Beautiful hotel and great service
Santiago Santiago
Aug 4, 2024 02:13:55 PM
Summary: The staff is just wonderful, i have come here many years and always look forward to come back.
Keld Keld
Mar 9, 2024 10:17:06 AM
Summary: Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Richard Richard
Jan 2, 2024 03:01:11 PM
Summary: The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Peng Eng Peter Peng Eng Peter
Nov 14, 2023 01:05:25 PM
Summary: The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Nickol Nickol
Sep 2, 2023 01:55:55 PM
Summary: Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Norman Norman
Jul 6, 2022 06:22:20 PM
Summary: Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Kim Kim

FAQ's

Is this Shangri-La Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Shangri-La Surabaya have a swimming pool?

Yes, this Shangri-La Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-La Surabaya?

Best-rates for the Shangri-La Surabaya starts from $68 per night with includes Sports/Activities, Entertainment, Child Friendly, Pool, Designated Smoking Area, Restaurant, Bar, Hot Tub, Internet, Balcony/Terrace, Transportation/Shuttle, Guest Services, Kitchen, Laundry, Air Conditioner, Wheelchair Accessible, Accessibility, Business Services, Bedding/Linens, Wellness Facilities, Spa, Breakfast, Parking, TV StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Shangri-La Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Surabaya?

Based on the information reported by the owner or manager, the Shangri-La Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shangri-La Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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