Historic Old Town Rentals Canada Ontario Niagara Falls Historic Old Town

The Charles Hotel | Hotel in Niagara-on-the-Lake

| 8.8 (521 Reviews) |  1 Bathroom  Stay&Play
Historic Old Town Hotel | The Charles Hotel

Hotel in Historic Old Town, Niagara-on-the-Lake

Victorian inn with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and concierge services are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a garden are onsite.
Change of towels is available on request.
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • TV
  • Balcony/Terrace
  • Security/Safety
  • Bedding/Linens
  • Wellness Facilities
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: 11:30 pm contactless check-in available minimum check-in age: 21
Check-out Check-out before 11 am contactless check-out available
Payment Policy Fee for cooked-to-order breakfast: approximately cad 35 for adults and cad 25 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome.
Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed onsite parties or group events are strictly prohibited special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.
 
209 Queen St, Niagara-on-the-Lake, L0S 1J0, Canada

What Our Guests say 500 + Reviews

Jul 14, 2025 02:00:43 AM
Summary: The Charles is perfectly located for exploring Niagara-on-the-Lake, and by being at the end of the shopping area it avoids having the tourist crowds. All the Staff were wonderful: helpful, friendly, knowledgeable and attentive. Special call-out to the breakfast staff who were exceptional. The food at Breakfast (omelette- wow) and fine-dining in The Hobnob was also exceptional. The building is charming and beautiful, but looking tired with flaking paint and wobbly paving. Although there are terrace areas, the furniture is old, dusty and tatty- so it does not encourage you to sit down. Hot water for a shower can take up to 5 minutes running to become hot through the old plumbing ( yes I timed it!) As a sign of neglect, one of the trees partly collapsed whilst we were in our bedroom and luckily it fell away from our window and came down blocking the side road - this was quickly cut up and removed to reopen the road, but it could have been tragic it if fell down on our room or on top of cars in the car park or road. I hope the remove the remaining part of the tree as it was hollowed out by beetles. Several other trees also showed major insect damage and die-back… future trouble. Overall, it is highly recommended inspite of the lack of maintenance.
Kevin Kevin
Jul 8, 2025 12:46:26 AM
Summary: Beautiful. I just didn’t realize how small the room would be.
Valerie Valerie
Jun 26, 2025 03:05:23 AM
Summary: The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.
rosalyn rosalyn
Jun 22, 2025 04:51:57 AM
Summary: The employees were a very nice and accommodating
Jacqueline A Jacqueline A
Jun 19, 2025 05:43:00 PM
Summary: The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.
Suzanne Suzanne
Jun 3, 2025 01:01:48 AM
Summary: Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Cristina Cristina
May 29, 2025 05:37:12 PM
Summary: Great rooms with nice beds and updated bathrooms. Love the shower! No desk in the room for work. Desk, bar and restaurant staff all friendly and accommodating. Food and drinks were spot on. Walls a little thin but overall a great stay and walking distance to a welcoming town!
Pamela Pamela
Apr 15, 2025 03:32:45 PM
Summary: A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Brian Brian
Apr 4, 2025 06:17:45 PM
Summary: Tired and worn out property. Room was lousy.
Frederick Frederick
Mar 30, 2025 08:52:47 AM
Summary: Stay was great. Nice and relaxing. Didmt get to stay at that hotel due to renovation stayed the harbor house. My only complaint is I think when they're doing their breakfast.They should have an attendant watching.There was people touching the food and then not taking it to their plate and tons of coughing going on
Renee Renee

FAQ's

Is this The Charles Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Charles Hotel have a swimming pool?

No, this The Charles Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Charles Hotel?

Best-rates for the The Charles Hotel starts from $261 per night with includes Child Friendly, Kitchen, Parking, Internet, Laundry, TV, Fireplace/Heating, Air Conditioner, Balcony/Terrace, Restaurant, Bar, Toiletries, Guest Services, Security/Safety, Bedding/Linens, Wellness Facilities, Breakfast StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is The Charles Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Charles Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Charles Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Charles Hotel?

Based on the information reported by the owner or manager, the The Charles Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Charles Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Charles Hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $261
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