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The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton | Hotel in Rochester

| 8.8 (848 Reviews) |  1 Bathroom  Stay&Play
East Avenue Hotel | The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Hotel in East Avenue, Rochester

Art Deco hotel with a full-service spa and a 24-hour fitness center
A full-service spa, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Housekeeping is available on request.
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.


Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3 pm; check-in end time: midnight contactless check-in available late check-in subject to availability minimum check-in age: 21
Check-out Check-out before 11 am contactless check-out available express check-out available
Payment Policy Fee for cooked-to-order breakfast: approximately usd 5 to 40 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy Pets not allowed
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
 
550 East Ave, Rochester, 14607, United States

What Our Guests say 500 + Reviews

Jul 14, 2025 01:42:06 AM
Summary: The hotel is well appointed, clean, and modern. It has an up-scale feeling to it, and is generally very comfortable. The roof-top lounge is worth a visit, and the restaurant food is high quality and well presented. It still feels pricey for what it is, but not too pricey. The staff is generally excellent, and overall I had a positive experience. That said, I had a few very negative interactions with one or two of the more senior and older/mature looking members of the staff. They were consistently gruff, came across as rude, and borderline unprofessional. Their behaviour compares very poorly to the rest of the crew. Since they're still employed, I assume they are the hotel management. I didn't ask. One particularly poor experience was when I called down to ask about late checkout. For context, I was in an "accessibility" room. I have some mobility issues, and this is a room designed to be more comfortable for people like me. I called at 11:10, and was told to vacate by 11:30. The call was handled by what I assume is a manager. I met him again on the way out - he was running the reception at the time. Thinking that the 20 minute deadline is some sort of gaffe or mistake, I made the mistake of checking. I asked if this is standard hotel policy or some kind of emergency. He made it clear to me that it's not an emergency, not hotel policy, and that he didn't appreciate being called out like this in front of other guests. Barely-contained rude and unprofessional.
Alex Alex
Jul 13, 2025 06:49:46 AM
Summary: Staff at the front desk and restaurant were all great!
Linda Linda
Jun 19, 2025 07:37:35 PM
Summary: Great location. A lot of fun stuff to do within walking distance. Free self parking which is always a plus.
Michael Michael
May 25, 2025 09:08:00 AM
Summary: We were in Rochester for a concert, Girls trip 2025, everyone was very friendly. Front desk guy was very nice and warm cookies were delicious.
Ina Ina
Mar 25, 2025 12:44:54 AM
Summary: From the staff to the room. It was amazing. I ventured to Strasenburgh Planitarium. Great job:)
Melissa Melissa
Mar 23, 2025 07:25:08 AM
Summary: Convenient and comfy. Plus, Tennis channel!
Mar 20, 2025 06:41:50 AM
Summary: The staff was helpful and delightful! The room wqs clean and the bed comfortable and the bathroom luxurious! The rooftop bar is not as big or with as many seating options as you might imagine but the views are great! There are many good dining options within a ten-minute walk. I highly recommend “the Strath,” as the locals call it!
Douglas Douglas
Mar 18, 2025 04:52:43 AM
Summary: Professional
Garry Garry
Mar 15, 2025 05:07:00 PM
Summary: Beautiful property. Very large room and bathroom. Location is perfect for accessing everything in Rochester. Very accommodating front desk staff. Free parking!
Mar 8, 2025 04:37:48 AM
Summary: The rooms were very clean and that’s most important to me when traveling. The lack of sufficient outlets in the room was disappointing. My room only had 1 outlet by the bedside and one plug was for the light. Most people have other things to plug in besides just a phone. I had to unplug the light to use my heating pad. There was a lack of lighting in the room especially since I had to unplug the bedside lamp. I was disappointed that the beautiful staircase that is shown in photos on various social media sites for the Strathallan was not located at the hotel. That staircase is actually at the spa across the street. The staff we encountered were very professional and friendly. Overall it was a good visit.
Belinda Belinda

FAQ's

Is this East Avenue hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at East Avenue hotel?

Check-in time for East Avenue hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the East Avenue hotel have a swimming pool?

No, this East Avenue hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in East Avenue hotel?

Best-rates for the East Avenue hotel starts from $173 per night with includes Parking, Business Services, Spa, Guest Services, Entertainment, Internet, Balcony/Terrace, Bedding/Linens, Restaurant, Bar, Toiletries, Child Friendly, TV, Fireplace/Heating, Breakfast, Air Conditioner, Wheelchair Accessible, Accessibility, Wellness Facilities, Kitchen, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is East Avenue hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the East Avenue hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the East Avenue hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the East Avenue hotel?

Based on the information reported by the owner or manager, the East Avenue hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for East Avenue hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the East Avenue hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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