The Westin Surabaya | Hotel in Surabaya

| 9.2 (161 Reviews) |  7 Bathrooms  14 Guests  Stay&Play
Surabaya Hotel | The Westin Surabaya

Hotel in Surabaya

Offering free WiFi throughout the property, a sun terrace with a swimming pool, fitness center and bar, The Westin Surabaya is located in Surabaya. This 5-star hotel offers a kids' club and room service. Guests can enjoy city views. The hotel will provide guests with air-conditioned rooms with a desk, an electric tea pot, a safety deposit box, a flat-screen TV and a private bathroom with a shower. The rooms have a closet. Breakfast is available, and includes buffet, à la carte and Full English/Irish options. At The Westin Surabaya you'll find a restaurant serving American, Cantonese and Chinese cuisine. Vegetarian, dairy-free and halal options can also be requested. There's an in-house snack bar and guests can also use the business area. Round-the-clock assistance is available at the reception, where staff speak English, Indonesian and Chinese. Pasar Turi Train Station Surabaya is 6.7 miles from the accommodation, while Sharp Bamboo Monument is 7 miles away. Juanda International Airport is 13 miles from the property, and the property offers a paid airport shuttle service.

The Westin Surabaya is located in Surabaya.

This 242 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Ocean View, Accessibility, Spa, and several others. This is a 5 star rated property and has over 161 reviews with the average score of 9.2 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 242 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This The Westin Surabaya in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Westin Surabaya”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • View
  • Wheelchair Accessible
  • Ocean View
  • Balcony/Terrace
  • Oceanfront
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Free cancellation
Pet Policy Pets are not allowed
 
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia

What Our Guests say 500 + Reviews

Jul 16, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Amazing hotel that connecting to the superb mall, super friendly and helpfull staff
Negative: No bacon in the tray, should ask to waiters
Achmad Risza Achmad Risza, Indonesia
Jul 15, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The staff for cleaning room nine is hanim his very helpfull also lovely his know I need more of water and his prepare for me, the next level for being a leader it is him!! Also bu Nina Patrick James and Evan the 3 musketeers 🫡🫶🏻
Negative: The shower in the exce club room broken and need to fix it
Merly Serly Merly Serly, Indonesia
Jul 15, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The next leader is Hamim cleaning exce club room also by Nina Patrick James and Evan! Lovely service for us I always want to come back
Merly Serly Merly Serly, Indonesia
Jun 23, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The breakfast is good, the restaurant staff is helpful, the menu is complete enough but it is not special in taste..
Negative: There is a sound like music party/drum that is heard from our room, and it is stop till late at night.. in the morning the sound is start again
Summary: good enough
Jonky Mulia Jonky Mulia, Indonesia
Jun 19, 2025 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: business
Ravi Ravi, India
May 31, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Positive: House keeping attention
Negative: Access to hotel crowded with mall parking
May 27, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: business
Positive: The staff were exceptional. Location excellent. Convenience fantastic
Negative: Nil
Summary: Will be back again whenever in Surabaya
DanLien DanLien, Singapore
May 23, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Putri Putri, Indonesia
May 14, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Centrally located adjoining an excellent mall
Negative: My family and I enjoyed everything about our stay. The rooms were plush and comfortable, had everything we needed. The staff were exceptional from start to finish. The head chef went out of his way for us, suggesting dishes and taking special requests from the whole family. Every need was catered too, and the children we were fussed over.
Summary: Exceptional, would highly recommend to anyone.
Naomi Naomi, Netherlands
Apr 13, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Perfect location, connected to shopping mall. Room was spacious and nice. Perfect staycation with family.
Summary: Perfect staycation
Stefanus Stefanus, Indonesia

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Westin Surabaya?

Check-in time for The Westin Surabaya starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $153 per night with includes Security/Safety, Sports/Activities, Pool, Designated Smoking Area, Oceanfront, Transportation/Shuttle, Internet, Business Services, Wellness Facilities, Restaurant, Toiletries, Breakfast, Child Friendly, Laundry, Air Conditioner, Parking, Ocean View, Accessibility, Spa, Bar, Guest Services, View, Wheelchair Accessible, Balcony/Terrace, Entertainment StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Westin Surabaya are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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