The Westin Surabaya | Hotel in Surabaya

| 10.0 (55 Reviews) | 1 Bathroom Stay&Play

Hotel in Surabaya

This smoke-free hotel features 3 outdoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a conference center are onsite.
Housekeeping is available on request.
The Westin Surabaya offers 204 air-conditioned accommodations with safes and complimentary bottled water. Select Comfort beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Unique Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 3:00 pm; check-in end time: anytime

Check-out Check-out before noon

Payment Policy Fee for buffet breakfast: approximately idr 227480 for adults and idr 113740 for children airport shuttle fee: idr 490000 per vehicle (one-way, maximum occupancy 5) covered self parking fee: idr 100000 per stay valet parking fee: idr 150000 per stay rollaway bed fee: idr 874000.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are available for idr 874000.0 per night. free cribs (infant beds)!

Pet Policy No pets or service animals allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Pakuwon Mall, Jl Puncak Indah L, Surabaya, 60216, Indonesia

What Our Guests say 500 + Reviews

Feb 17, 2026 07:40:48 PM

Summary: Superb

Martin

Oct 20, 2025 09:40:52 PM

Summary: lots of variety food offered

Kun Lam Ivan

Aug 5, 2025 10:43:48 PM

Summary: I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous

SOI LAI

Jun 27, 2025 08:32:37 PM

Summary: I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit!

Ricky

May 6, 2025 12:12:48 AM

Summary: The staff were amazing. The food was outstanding! Was a fabulous hotel.

Wendy

Mar 22, 2025 04:41:59 PM

Summary: Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient.

Olivia

Mar 12, 2025 04:58:45 PM

Summary: Luxury 5 star service and decor wirh vwry reasonable prices.

Hulannie

Feb 28, 2025 07:07:38 PM

Summary: Excellent hotel . Excellent location

MIGUEL

Feb 27, 2025 11:52:35 AM

Summary: Good

Chris

Feb 2, 2025 12:24:11 PM

Summary: Excellent

Liandy

FAQ's

Is this The Westin Surabaya pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Westin Surabaya have a swimming pool?

Yes, this The Westin Surabaya has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Westin Surabaya?

Best-rates for the The Westin Surabaya starts from $152 per night with includes Parking, Business Services, Bedding/Linens, Spa, Bar, Toiletries, Guest Services, Internet, Air Conditioner, Pool, Accessibility, Security/Safety, Kitchen, Laundry, Wheelchair Accessible, Wellness Facilities, Restaurant, Balcony/Terrace, Sports/Activities, Breakfast, Child Friendly StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is The Westin Surabaya a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Westin Surabaya wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Westin Surabaya is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Westin Surabaya?

Based on the information reported by the owner or manager, the The Westin Surabaya indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Westin Surabaya?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Westin Surabaya are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $152

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