Turtle Beach Resort | Hotel in Mermaid Beach

| 8.6 (1000 Reviews) | 1 Bathroom Stay&Play

Mermaid Beach Hotel | Turtle Beach Resort

Hotel in Mermaid Beach

This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a sauna, and an outdoor tennis court are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Unique Amenities

Air Conditioner
Parking
Pool
TV
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18

Check-out Check-out before 10 am

Payment Policy Fee for cooked-to-order breakfast: approximately aud 8 to 15 per person airport shuttle fee: aud 50 per person (one way) housekeeping is available for an additional fee crib (infant bed) fee: aud 10.0 per night rollaway bed fee: aud 45 per night high chair fee: aud 10 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are available for aud 45 per night. cribs (infant beds) are available for aud 10.0 per night.

Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

2346 Gold Coast Highway, Mermaid Beach, 4218, Australia

What Our Guests say 500 + Reviews

Apr 27, 2026 07:06:57 AM

Summary: Travelled with grand daughters and we had a lovely time. One water slide operating while others under repair - girls a little disappointed initially but the one slide was very adequate and they had a ball. Other guests all friendly and kids played together. Thank you

Julie

Apr 4, 2026 03:00:21 PM

Summary: Good pool for kids

Mar 8, 2026 02:17:54 PM

Summary: Great weekend Ageing resort but apartment was clean with renovated bathroom and kitchen, crisp clean linen and good quality kitchen items. Pools awesome Splash oool amazing Down side - sooo many cockroaches around after dark Parents seen vaping and drinking from glass around pools - no one checking Had a great weekend though, restaurant really good, nice staff

Rachel

Feb 17, 2026 11:42:34 AM

Summary: Absolutely loved it!! Pools were great, loved the cafe, room was nice and cool.

Jens

Feb 16, 2026 03:16:06 PM

Summary: everything was as expected and friendly staff

Kristopher

Feb 11, 2026 03:36:35 PM

Summary: Great family vacation

Kristie

Feb 10, 2026 06:35:00 AM

Summary: We chose turtle beach resort with the huge slash & slide, as a place to meet up with several family members, all of us travelling long distances with kids, to attend a wedding. The idea was to give the kids something really fun to reward them after the tedious journey there, & let their wild side out, with maximum fun in the minimum time we had before getting ready for the wedding. But when we arrived, the big splash & slide was closed for renovations. At no point were we, the customers informed of this before booking or at check in. What a let down. We certainly wouldn’t have booked here. Or we would have expected some type of consolation for the let down. Also the deadlock on our apartment door was not functional, so as soon as the toddlers realised they could open the front door, none of the parents could relax, we had to be on high alert monitoring that door. Also the apartment staircase is very very steep, so definitely also required monitoring & assistance for small children, & anyone carrying a child, or going up or down at night. Sensor lights for the staircase or continuous rail might have helped make that safer. Otherwise the apartment was lovely, clean. staff were lovely & responsive. They did confidently give us wrong info about the women’s change rooms in the pool areas being suitable to begin getting ready for our wedding. There wasn’t women’s rooms. Just a unisex cubical & an outdoor shower. But they did organise an early check in soon after. Much Appreciated.

Jess

Feb 3, 2026 04:49:57 PM

Summary: Room was spotless, great family amenities. Our third stay year on year and we will back again next year!

Sara

Jan 31, 2026 04:36:55 PM

Summary: Great for families. Everything on site or close by. Close to the beach. Train ride to surfers paridise. Friendly staff. Everything we hoped it would be.

Simon

Jan 30, 2026 06:42:57 AM

Summary: Simple check in and staff around the resort were friendly and helpful. Easy going environment and the water park is great simple fun!

Michael

FAQ's

Is this Turtle Beach Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Turtle Beach Resort have a swimming pool?

Yes, this Turtle Beach Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Turtle Beach Resort?

Best-rates for the Turtle Beach Resort starts from $280 per night with includes TV, Balcony/Terrace, Sports/Activities, Wellness Facilities, Spa, Entertainment, Laundry, Parking, Breakfast, Barbecue/Outdoor Cooking, Hot Tub, Internet, Security/Safety, Bedding/Linens, Restaurant, Child Friendly, Air Conditioner, Pool, Transportation/Shuttle, Business Services, Guest Services, Kitchen StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Turtle Beach Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Turtle Beach Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Turtle Beach Resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Turtle Beach Resort?

Based on the information reported by the owner or manager, the Turtle Beach Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Turtle Beach Resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Turtle Beach Resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $280