Mermaid Beach Rentals Australia Queensland Gold Coast Mermaid Beach

Turtle Beach Resort | Hotel in Mermaid Beach

| 8.6 (1001 Reviews) |  1 Bathroom  Stay&Play
Mermaid Beach Hotel | Turtle Beach Resort

Hotel in Mermaid Beach

Family-friendly hotel with 4 outdoor pools, near Putt Putt Golf Mermaid Beach
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.


An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Balcony/Terrace
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18
Check-out Check-out before 10 am
Payment Policy Fee for cooked-to-order breakfast: approximately aud 8 to 15 per person airport shuttle fee: aud 50 per person (one way) housekeeping is available for an additional fee crib (infant bed) fee: aud 10.0 per night rollaway bed fee: aud 45 per night high chair fee: aud 10 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are available for aud 45 per night. cribs (infant beds) are available for aud 10.0 per night.
Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned
 
2346 Gold Coast Highway, Mermaid Beach, 4218, Australia

What Our Guests say 500 + Reviews

Dec 30, 2025 04:08:20 AM
Summary: We have stayed at Turtke Beach Resort now 5 times yes it is clean and the staff are friendly we just feel that it is now a little dated could do with an upgrade. I also have mobility issues and not having lifts is now a problem.
Diane Diane
Dec 27, 2025 11:01:14 AM
Summary: Room was really clean and comfortable with plenty of space. A number of pool areas to choose from. Bbq areas all through the resort. Woolworths walking distance. Beach a short distance across the rd was very nice and beautiful views of the high rises.
Joanna Joanna
Oct 13, 2025 02:35:52 PM
Summary: Great resort for families. Splash zone, pools and amenities for families are ideal. We had kids aged 7 & 3 who LOVED the water slides and pool. With a supermarket and bottle shop around the corner this is a super location and great place to stay. Highly recommended! It is no frills so suggest BYO pool towels.
Brigid Brigid
Sep 25, 2025 10:15:53 AM
Summary: .
Bernadette Bernadette
Sep 22, 2025 03:30:22 AM
Summary: Loved the whole place
Rebecca Rebecca
Sep 21, 2025 03:14:12 PM
Summary: This place was great for our family of 5. (Children 12, 9 & 5). We enjoyed the pools and facilities. The parking was ideal and the location was a 5 min walk to beach. It was annoying being on the 3rd floor (no elevator) but the view was nice. We would definitely stay here again.
Krystall Krystall
Sep 16, 2025 12:57:14 PM
Summary: This is the second time staying here and it was just as good as before. The kids had a blast, rooms were comfortable, stocked with what we needed and surprisingly quiet despite kids as neighbours. My kids enjoyed the many pool, tennis, basketball, mini golf and night time BBQ.The only hard bit we found last time and this time is the amount of stairs but not sure that can be helped. The staff at the Deck (im guessing mostly seasonal) weren't the nicest or accommodating this time around. Yes they're working on the tram lines out side the resort but we couldnt hear it and it didnt impact our stay; in fact, were excited for our next stay so we can use them!!
Olivia Olivia
Sep 14, 2025 04:42:34 AM
Summary: We loved almost everything about turtle beach! It had everything we needed for a family and made everything so easy! Shame about the light rail works but that can't be helped! Only two things were that the rooms were a bit dated (first world problems) and the couches weren't very comfortable, but aside from that. Loved it!!
Emily Emily
Sep 5, 2025 03:42:32 AM
Summary: Our family enjoyed our stay. Our apartment was comfortable and clean. The facilities for the children at Turtle Beach Resort were marvelous. The staff were helpful and friendly all the time. A great resort for families with children.
Paul Paul
Sep 1, 2025 11:26:07 AM
Summary: The first thing to say is that we did enjoy our stay, and our kids had a great time. We had read the reviews and knew what to expect and paid around $220 a night for a two bedroom apartment. This is budget accommodation so that’s what you should expect. Room We stayed in a superior room and I wouldn’t stay in anything less here. It was very basic and dated, but still comfortable. Mostly clean (the couch needs a steam clean). The carpet was new in our apartment, as were the bench tops in the kitchen, and appliances had been upgraded. Stairs became tiresome with a pram, but we knew this before coming. We are a family of four with 2 kids under 6, and I would say this resort is probably more suited to families with older kids who would enjoy the amenities more. It is loud into the night as there are kids in the pool until late. Also fine by us. The splash zone doesn’t allow adults down the slides, which makes it hard with little ones. It is well manned and managed though with a life guard. The amount of pools was great, but they were just a little too cold (it’s late August we stayed though). My three year old didn’t tolerate the temperature of the water and even I was struggling. They are well maintained and clean. Restaurant and food is basic too but absolutely fine for snacks/ice cream. Woolworths, beach, shops and restaurants are all walking distance. When the tram line is finished this will be a great location to be. Staff are lovely, helpful, friendly.
Amy Amy

FAQ's

Is this Turtle Beach Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Turtle Beach Resort have a swimming pool?

Yes, this Turtle Beach Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Turtle Beach Resort?

Best-rates for the Turtle Beach Resort starts from $260 per night with includes Wellness Facilities, Restaurant, Entertainment, Breakfast, Barbecue/Outdoor Cooking, Transportation/Shuttle, Sports/Activities, Hot Tub, Kitchen, Pool, TV, Spa, Internet, Balcony/Terrace, Security/Safety, Business Services, Bar, Guest Services, Child Friendly, Laundry, Air Conditioner, Parking, Bedding/Linens StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Turtle Beach Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Turtle Beach Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Turtle Beach Resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Turtle Beach Resort?

Based on the information reported by the owner or manager, the Turtle Beach Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Turtle Beach Resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Turtle Beach Resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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