Cool Palms Motel | Hotel in Mackay

| 7.7 (728 Reviews) |  6 Bathrooms  19 Guests
West Mackay Hotel | Cool Palms Motel

Hotel in West Mackay, Mackay

Cool Palms Motel is a 5-minute drive from Caneland Central shopping center and a 6-minute drive from Mackay city center. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbecue area. Cool Palms Motel offers an after hours check in service and free WiFi.

Cool Palms Motel is located in Mackay.

This 14 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Designated Smoking Area, View, and several others. This is a 4 star rated property and has over 728 reviews with the average score of 7.7 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 14 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This Cool Palms Motel in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cool Palms Motel”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • View
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Sports/Activities
  • Fireplace/Heating
  • Guest Services
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Free cancellation
Pet Policy Pets are not allowed
Other Policy Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
 
4 Nebo Road, Mackay, 4740, Australia

What Our Guests say 500 + Reviews

Jun 23, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Late check in available, there is a phone number posted at the reception. You can park outside your room.
Negative: I stayed at this motel three years ago and now it is quite run down. I just needed a basic room for the night while on the road and it was fine for that but I wouldn't choose it for a longer stay.
Summary: Basic motel for overnight stay.
Black Kite Black Kite, Australia
Jun 22, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Gaye Gaye, Australia
Jun 18, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Staff were very accommodating
Jun 10, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Andrew Andrew, Australia
Jun 7, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Negative: Beds uncomfortable and the property and room are tired, needs some upkeep (photos make it look better than in person).
Douglas Douglas, Australia
Aug 21, 2024 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Owners were helpful and friendly. Very accommodating.
Florina Florina, Australia
Aug 19, 2024 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Beautiful owners and managers made the stay very welcoming
Negative: Nothing
gkenda gkenda, Australia
Aug 19, 2024 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Kayleen Kayleen, Australia
Aug 16, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Lori Lori, Australia
Jul 6, 2024 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: The room was clean and comfortable and the managers were friendly, welcoming and very accommodating, giving me a late check out at the last minute on a weekend without charge.. I would recommend this place to anyone 🙂♥️
Stephanie Stephanie, Australia

FAQ's

Is this Cool Palms Motel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cool Palms Motel?

Check-in time for Cool Palms Motel starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cool Palms Motel have a swimming pool?

Yes, this Cool Palms Motel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cool Palms Motel?

Best-rates for the Cool Palms Motel starts from $73 per night with includes Pool, Security/Safety, Internet, Balcony/Terrace, Accessibility, Sports/Activities, Fireplace/Heating, Barbecue/Outdoor Cooking, Air Conditioner, Guest Services, Breakfast, Laundry, Child Friendly, Parking, Designated Smoking Area, View StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Cool Palms Motel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cool Palms Motel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cool Palms Motel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cool Palms Motel?

Based on the information reported by the owner or manager, the Cool Palms Motel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cool Palms Motel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cool Palms Motel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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