Cozumel Palace - All-Inclusive | Resort in Cozumel

| 9.2 (1002 Reviews) | 1 Bathroom Stay&Play

Colonos Cuzamil Resort | Cozumel Palace - All-Inclusive

Resort in Colonos Cuzamil, Cozumel

Guests of this beach property will appreciate convenient onsite amenities such as a health club and massage/treatment rooms.
Cozumel Palace - All-Inclusive offers 169 accommodations with indoor private hot tubs and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 40-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Unique Amenities

Air Conditioner
Pool
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 3 pm; check-in end time: anytime minimum check-in age: 18

Check-out Check-out before noon

Payment Policy Airport shuttle fee: usd 61 per person (roundtrip) airport shuttle fee per child: usd 61 (roundtrip), (up to 17 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome.

Pet Policy Pets not allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Avenida Rafael E Melgan Km 1-5, Cozumel, 77600, Mexico

What Our Guests say 500 + Reviews

Feb 13, 2026 12:48:16 AM

Summary: We enjoyed the entire experience so much we became members! Recommend Palace Resorts!

Michael

Feb 9, 2026 06:41:22 AM

Summary: We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.

Jessica

Feb 5, 2026 11:24:27 AM

Summary: The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer

Zephorah

Feb 5, 2026 09:56:40 AM

Summary: I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience

Ashley

Feb 4, 2026 10:21:30 AM

Summary: The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.

daniel ray

Jan 27, 2026 08:16:27 AM

Summary: Room was always clean and it was the Best staff i've ever experienced.

William

Jan 11, 2026 02:36:46 AM

Summary: Great and safe place for kids

greg

Jan 7, 2026 07:10:16 AM

Summary: Great food and great staff! Property was very clean!

Kiley

Jan 6, 2026 02:15:16 PM

Summary: Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.

Kathryn

Jan 6, 2026 01:56:35 AM

Summary: The room and service was excellent

Chaitanya

FAQ's

Is this Cozumel Palace - All-Inclusive pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cozumel Palace - All-Inclusive?

Check-in time for Cozumel Palace - All-Inclusive starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cozumel Palace - All-Inclusive have a swimming pool?

Yes, this Cozumel Palace - All-Inclusive has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cozumel Palace - All-Inclusive?

Best-rates for the Cozumel Palace - All-Inclusive starts from $518 per night with includes Pool, Ocean View, Accessibility, Bedding/Linens, Bar, Guest Services, Hot Tub, Internet, Wheelchair Accessible, Balcony/Terrace, Sports/Activities, Restaurant, Breakfast, Child Friendly, Kitchen, Wellness Facilities, Spa, Air Conditioner, View, Security/Safety, Business Services, Toiletries, Entertainment, Laundry StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Cozumel Palace - All-Inclusive a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cozumel Palace - All-Inclusive wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cozumel Palace - All-Inclusive is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cozumel Palace - All-Inclusive?

Based on the information reported by the owner or manager, the Cozumel Palace - All-Inclusive indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cozumel Palace - All-Inclusive?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cozumel Palace - All-Inclusive are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $518

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