Grand Hyatt Hangzhou | Hotel in Hangzhou

| 8.6 (417 Reviews) |  1 Bathroom
Xihu Hotel | Grand Hyatt Hangzhou

Hotel in Xihu, Hangzhou

Luxury hotel with 5 restaurants and a full-service spa
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.


Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Wheelchair Accessible
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out Check-out before noon
Payment Policy Fee for buffet breakfast: approximately cny 198 per person airport shuttle fee: cny 550 per vehicle (one way) rollaway bed fee: cny 288.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are available for cny 288.0 per night. free cribs (infant beds)!
Pet Policy Pets not allowed
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of gbac star (hyatt) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
 
28 Hu Bin Road, Hangzhou, 310007, China

What Our Guests say 500 + Reviews

Mar 2, 2025 10:38:10 PM
Summary: Steps away from West Lake and shopping malls, restaurant. Had a few very nice nights in HangZhou.
KIN FAI GARY KIN FAI GARY
Feb 7, 2025 06:52:17 AM
Summary: Good location to west lake.
Jeff Jeff
Dec 25, 2024 02:30:26 PM
Summary: The lighting in the room is too bright. No light dimmer.
Jordick Jordick
Dec 3, 2024 11:40:41 AM
Summary: My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
WEILIN WEILIN
Nov 26, 2024 01:45:03 AM
Summary: Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Faustina Faustina
Oct 28, 2024 09:22:09 PM
Summary: It’s in a very good location and good service!
Mingya Mingya
Oct 20, 2024 12:28:11 PM
Summary: This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Yee Kok Yee Kok
Oct 20, 2024 12:18:41 PM
Summary: Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
YAOCHAO YAOCHAO
Oct 10, 2024 08:48:42 AM
Summary: Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Joey Joey
Aug 14, 2024 04:19:25 AM
Summary: A 5-star facility in the best location in Hangzhou with services that match its class!
Huan Huan

FAQ's

Is this Grand Hyatt Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Hyatt Hangzhou have a swimming pool?

Yes, this Grand Hyatt Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Hyatt Hangzhou?

Best-rates for the Grand Hyatt Hangzhou starts from $195 per night with includes Bar, Toiletries, Guest Services, Air Conditioner, Pool, Breakfast, Child Friendly, Internet, Laundry, Bedding/Linens, Kitchen, Accessibility, Business Services, Wellness Facilities, Hot Tub, Parking, Wheelchair Accessible, Security/Safety, Spa, Restaurant StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Grand Hyatt Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Hyatt Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Hyatt Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, the Grand Hyatt Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Hyatt Hangzhou?

Based on the information reported by the owner or manager, details for the cancellation policy for the Grand Hyatt Hangzhou are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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