Shiligarnika Rentals Bulgaria Blagoevgrad Province Shiligarnika

Kempinski Hotel Grand Arena | Hotel in Bansko

| 9.4 (305 Reviews) |  1 Bathroom  Stay&Play
Shiligarnika Hotel | Kempinski Hotel Grand Arena

Hotel in Shiligarnika, Bansko

Luxurious slopeside hotel with 3 restaurants
With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa and an indoor pool.
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Bedding/Linens
  • Skiing
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Barbecue/Outdoor Cooking
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in time starts at 3 pm late check-in subject to availability minimum check-in age: 18
Check-out Check-out before noon
Payment Policy Airport shuttle fee: eur 180 per person (one-way) self parking fee: eur 5 per day valet parking fee: eur 10 per day pet fee: eur 20 per pet, per night plus eur 25 one-time cleaning fee service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. rollaway/extra beds are not available.
Pet Policy 1 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of eur 20 per pet, per night, plus a one-time cleaning fee of eur 25 pets cannot be left unattended service animals are welcome, and are exempt from fees welcoming dogs and cats only
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products
 
Pirin Street 96, Bansko, 2770, Bulgaria

What Our Guests say 500 + Reviews

Jun 13, 2025 11:00:27 PM
Summary: excellent hotel, excellent breakfast great location
shlomo shlomo
Feb 17, 2025 11:54:23 PM
Summary: Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Aviad Aviad
Dec 28, 2024 11:03:35 PM
Summary: Spa was nice
Atanas Atanas
Dec 21, 2024 07:01:36 PM
Summary: Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Rich Rich
Sep 20, 2024 10:45:17 PM
Summary: Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
avraham avraham
Jul 23, 2024 01:18:48 PM
Summary: great resort
shaul shaul
Jun 25, 2024 03:32:59 PM
Summary: Very well presented hotel with great facilities and good access to town and mountain.
David David
May 30, 2024 04:20:38 PM
Summary: I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
daniel daniel
Mar 31, 2024 07:21:54 PM
Summary: Great stay, everything was perfect!
Bilyana Bilyana
Mar 3, 2024 11:44:59 PM
Summary: It was a great vacation
Sharon Sharon

FAQ's

Is this Kempinski Hotel Grand Arena pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kempinski Hotel Grand Arena?

Check-in time for Kempinski Hotel Grand Arena starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kempinski Hotel Grand Arena have a swimming pool?

Yes, this Kempinski Hotel Grand Arena has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kempinski Hotel Grand Arena?

Best-rates for the Kempinski Hotel Grand Arena starts from $186 per night with includes Wellness Facilities, Air Conditioner, Parking, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Business Services, Pool, Security/Safety, Guest Services, Entertainment, Hot Tub, Kitchen, Laundry, Accessibility, Bedding/Linens, Breakfast, Child Friendly, TV, Sports/Activities, Spa, Fireplace/Heating, Restaurant, Bar, Barbecue/Outdoor Cooking, Internet, Skiing StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Kempinski Hotel Grand Arena a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kempinski Hotel Grand Arena wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kempinski Hotel Grand Arena is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kempinski Hotel Grand Arena?

Based on the information reported by the owner or manager, the Kempinski Hotel Grand Arena indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kempinski Hotel Grand Arena?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kempinski Hotel Grand Arena are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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