Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1563 Reviews) |  5 Bathrooms  18 Guests  Stay&Play
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Business Services, Skiing, and several others. This is a 4 star rated property and has over 1563 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • View
  • Wheelchair Accessible
  • Ocean View
  • Balcony/Terrace
  • Oceanfront
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Skiing
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Non refundable
Pet Policy Pets are not allowed
Other Policy Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.
 
Sainsbury Road, Queenstown, 9197, New Zealand

What Our Guests say 500 + Reviews

Jul 31, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The beautiful views of the property were the highlight. The lovely big windows looking out at the water & mountains
Negative: It is due for renovation & update. The elevators & bathroom were dated & the sauna area could be improved. The breakfast was ok but could be better
Summary: Really nice:)
Kate Kate, Australia
Jul 30, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Everyone was super lovely, great views from our room, and buffet breakfast was amazing
Negative: I think the signs could be more clear, we got lost trying to find the swing over looking the view
Summary: If I could book this hotel everywhere I went I would
Tyler Tyler, New Zealand
Jul 30, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Spacious and comfortable accommodations with very friendly and helpful staff
Summary: Great quiet location
Pamela Pamela, Australia
Jul 30, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: It was a nice place and stunning view. Friendly staff too.
Julius Julius, New Zealand
Jul 29, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Breakfast was amazing
Negative: That u have to pay for parking when your staying in there hotel if they want to compensate fees for parking it should be added into booking cost
Ashlee Ashlee, New Zealand
Jul 26, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Jake Jake, Australia
Jul 26, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: It was a nice hôtel with a very great view. Even though we had some issues about the toilets and the hot water on the shower, the manager found a solution and we appreciated it.
Negative: We had issues with the flush of our toilets and the hot water of the shower. But the manager gave us a solution and it was perfect afterwards.
Summary: It was a pleasant stay with very nice people.
Rainuiatea Rainuiatea, French Polynesia
Jul 25, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The matress was good
Negative: The entire decoration of the room was not worth the money.
Summary: Disappointing
Sarker Sarker, New Zealand
Jul 23, 2025 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: location and room
Praveen Kumar Praveen Kumar, Australia
Jul 21, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Michael Michael, Australia

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort?

Best-rates for the Mercure Queenstown Resort starts from $146 per night with includes Wellness Facilities, Spa, Guest Services, Entertainment, TV, Bar, Breakfast, Hot Tub, Laundry, View, Ocean View, Sports/Activities, Fireplace/Heating, Restaurant, Child Friendly, Internet, Air Conditioner, Pool, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Business Services, Skiing, Parking, Designated Smoking Area, Oceanfront, Accessibility StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Mercure Queenstown Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Queenstown Resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $146
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