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Hyatt Zilara Cancun - All Inclusive - Adults Only | Resort in Cancún

| 8.9 (636 Reviews) |  9 Bathrooms  24 Guests  Stay&Play
Punta Cancun Resort | Hyatt Zilara Cancun - All Inclusive - Adults Only

Resort in Punta Cancun, Cancún

Offering breathtaking views of the Caribbean Sea, this adults-only all-inclusive resort and spa features endless activities and entertainment, such as outdoor pools, fitness center, private beach area and various dining options. The Hyatt Zilara Cancun is the perfect place for an unforgettable stay. With an array of activities offered, guests can enjoy wine tasting and craft-making classes, among other things. Guests can enjoy a variety of dishes in one of the 6 specialty restaurants and enjoy refreshing cocktails at the 5 different bars available. There is always something to do at the Hyatt Zilara Cancun. With live nightly entertainment, themed parties and cultural shows, there is something for everyone.

Hyatt Zilara Cancun - All Inclusive - Adults Only is located in Cancún.

This 310 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Wheelchair Accessible, Security/Safety, and several others. This is a 5 star rated property and has over 636 reviews with the average score of 8.9 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 310 Bedrooms Resort if you want to learn more about this StayAndPlay.com place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Hyatt Zilara Cancun - All Inclusive - Adults Only in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hyatt Zilara Cancun - All Inclusive - Adults Only”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • TV
  • View
  • Wheelchair Accessible
  • Private Beach
  • Ocean View
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Guest Services
  • Entertainment
  • Breakfast
  • Hot Tub
  • Internet
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Pet Policy Pets are not allowed
Other Policy Upon check-in photo identification (must be 18 years or older to stay at hotel) and credit card is required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, please note the resort does not issue refunds for no-shows or early departures, your suite is being reserved based on the occupancy information entered at the time of your booking. this information is also used to determine the total cost of your reservation. any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. to ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking, all our rates are in us dollars and include taxes, service charges and gratuities, except for environmental fee in mexico (where applicable) payable by guest at the resort.
 
Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancún, 77500, Mexico

What Our Guests say 500 + Reviews

May 29, 2025 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Jill Jill, USA
Apr 1, 2025 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Property is great. Loved my room . Beach is beautiful! Pools were awesome. Bartenders/servers/ and wait staff were kind and attentive.
Negative: Unfavorable experience with 2 staff members. I had an issue with the misleading information advertised. Specifically the airport shuttle service. Site indicated transportation was included w/price. I asked to arrange pickup, (at check in) and was told hotel doesn’t offer airport transportation but could schedule a ride for $50. I showed him website advertisement. Their suggestion was for me to contact booking.com to resolve. I found it unacceptable, couldn’t see the logic in my handling it. I understand 3rd party site booking agreements, etc can complicate things. But for $400/night I expected more. Being solution based, I asked if they were willing credit ($50) off my room price, or issue refund and I’ll go stay elsewhere. She (Manager) refused. The (2) Guest service individuals I dealt with seemed dismissive, and somewhat argumentative. Also someone (guy) from the front called my room to set up car services. I stated the issue (again) about pricing, he wasn’t helpful. We went back and fourth about it, basic response was their policy to give airport shuttle. I asked for the manager, he asked me to hold, but was hung up on. At that point I went downstairs to speak with manager in person. In conclusion nothing was resolved. I scheduled an Uber for $16. Much cheaper than their option. Also wasn’t thrilled w/food options. I had dinner buffet and room service. Both lacked flavor. I wanted to like it. The best parts of my visit were my room, the beach and pools. The diner show was okay as well. 😕
Summary: So so
Tanisha Tanisha, USA
Mar 27, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Outstanding service, people who work there extremely pleasant, polite and friendly. Beautiful and clean surroundings, great food. Rooms are roomy, clean, and beautiful. Absolutely astonishing shows in the evening.
Summary: I already want to go back
Eugene Eugene, USA
Mar 24, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Kathleen Kathleen, USA
Aug 21, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Toru Toru, USA
Aug 20, 2024 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: All staff was friendly. Entire property was clean.
Negative: More an issue with booking.com. It’s advertised as having a shuttle but you have to pay a hefty fee for it. Shouldn’t be advertised if it’s not included.
Lisa Lisa, USA
Aug 18, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Food and the beach!
Negative: The paint on the wall was falling by itself. But luckily none of us was injured.
Jialun Jialun, Canada
Aug 12, 2024 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Everything that I expected. Immaculate facilities, everything that I needed. Food options were plentiful and all excellent. The staff are kind, polite and friendly. As a sole traveller I felt comfortable and happy the whole time.
Negative: Genuinely can’t think of anything.
Summary: A wonderful place that I will return to.
Sarah Sarah, United Kingdom
Jul 2, 2024 07:00:00 AM
Reviewer Type: Extended Group
Travel Purpose: leisure
Urquiola Ralero Urquiola Ralero, USA
Jul 1, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Staff, bedroom, vibe
Negative: There should be more options for food
Westernoff Westernoff, USA

FAQ's

Is this Punta Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Punta Cancun resort?

Check-in time for Punta Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Punta Cancun resort have a swimming pool?

Yes, this Punta Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Punta Cancun resort?

Best-rates for the Punta Cancun resort starts from $811 per night with includes Bar, Air Conditioner, Designated Smoking Area, Wellness Facilities, Entertainment, Pool, Wheelchair Accessible, Security/Safety, Business Services, Breakfast, Laundry, TV, View, Spa, Fireplace/Heating, Restaurant, Guest Services, Hot Tub, Internet, Parking, Private Beach, Ocean View, Balcony/Terrace, Accessibility, Transportation/Shuttle, Sports/Activities StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Punta Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Punta Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Punta Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Punta Cancun resort?

Based on the information reported by the owner or manager, the Punta Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Punta Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Punta Cancun resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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